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Front Desk Resume Example

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FRONT DESK
Summary

Well-organized with experience contributing to team and business needs and interacting positively with customers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Experience
Company Name - Front DeskCity, State03/2020 - 04/2020
  • Clerical duties that included scanning and entering data into a computer, filing records, sending and receiving faxes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
Company Name - Assistant TeacherCity, State09/2019 - 01/2020
  • Facilitated lead teachers in a variety of functions, including, observing, supervising, and disciplining children, organizational duties, and improving the learning and play environment.
  • Assembled instructional materials for children's projects and play-time.
  • Led instruction for small groups of children aged 1 to 3.
  • Communicated regularly with parents, teachers and administrators.
  • Maintained safe, educational environment for students during learning and free play time.
  • Read stories and played alphabet games to promote early literacy.
  • Promoted language development skills through reading and storytelling.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Established and maintained safe play environment for children.
Company Name - Call RepresentativeCity, State02/2019 - 08/2019
  • Answered client calls to address their needs, complaints, or other issues with the company's services, explaining possible solutions and ensuring customers are supported and valued.
  • Utilized software and tools appropriately to change customers' service as needed.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered 30+ inbound calls per day and directed to individuals or departments.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Documented conversations with customers to track requests, problems and solutions.
Company Name - CashierCity, State08/2017 - 10/2018
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Skills
  • Multitasking and prioritization
  • Fluent in English and Spanish
  • Issue handling
  • Team collaboration
  • Oral and writing communication
  • Customer assistance and interaction
  • Listening skills
  • Engaging
  • Reliable and punctual
  • Teaching and tutoring
  • Calm under pressure
  • Effectively work with parents
  • Interactive teaching/learning
  • Organization and efficiency
  • Cash transactions
Education and Training
High School DiplomaRancho High SchoolCity2017
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Resume Overview

School Attended

  • Rancho High School

Job Titles Held:

  • Front Desk
  • Assistant Teacher
  • Call Representative
  • Cashier

Degrees

  • High School Diploma

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