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Front Customer Service Clerk Resume Example

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FRONT CUSTOMER SERVICE CLERK
Professional Profile
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Publix Supermarket - Miami Beach, Fl Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach. 4+ years experience assessing and meeting the needs of customers and/or solving customer problems. 4+ years experience interacting with people or customers. 4+ years experience making work-related outbound phone calls. 4+ years experience selling products and/or services. 4+ years experience meeting or exceeding sales goals with respect to products and/or services. Cash Handling experience
Qualifications
Energetic work attitude Bilingual skills Courteous demeanor Spanish- English Sharp problem solver English -Spanish Seasoned in conflict resolution Customer service skills Active listening skills Computer Literacy Adaptive team player Microsoft Office Professional 365
Experience
Front Customer Service Clerk Oct 2009 to May 2013
Sales Associate Jan 2002 to Jan 2004
 Walt Disney World － Lake Buena Vista, Florida
  • Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases and store.Exceeded targeted sales goals by 100% .Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Placed special merchandise orders for customers.Created strategies to develop and expand existing customer sales, which resulted in a 100% increase in monthly sales.
  • Shared product knowledge with customers while making personal and outstanding sales experience and recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.100%.
Sales Associate May 1999 to Jan 2002
 Universal Studios Orlando － Orlando, Florida
  • Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Earned "Top Customer Service award" for two consecutive quarters in 1999.
  • International customer service skill.
  • Top Seller award for one consecutive quater in 1999.
  • Employee of the month award.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Placed special merchandise orders for customers.Created strategies to develop and expand existing customer sales, which resulted in a [number]% increase in monthly sales.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.
Sales Representative Mar 1995 to Jan 2002
 Florida Conference SDA － Winter Park, Florida
  • 8 years sales experience face to faces in different sales territories.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided detailed monthly departmental reports and updates to senior management.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Recommended and helped customers select merchandise based on their needs.Served as liaison between customers, store personnel and various store departments.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Collection.Wholesales.
  • Regional Sales.
Education
Bachelor of Arts, Liberal Arts 2014 University of Miami － Coral Gables, Fl, USA Liberal Arts
Associate of Arts, Pre-Nursing 2010 Miami Dade Community College － Miami, Florida, USA Pre-Nursing
High School Diploma 1982 Polytechnic Maria de la Altagracia － Santo Domingo, Dominican Republic
Bachelor of Arts, Sociology 2016 University of Miami － Coral Gables, Florida, USA
Minor in Spanish
Minor in English
Affiliations
Member, Alumni Association University  of Miami
Skills
attention to detail, cash registers, closing, Computer Literacy, conflict resolution, credit, customer satisfaction, Customer Service, customer service, Customer service skills, delivery, English, senior management, listening, Microsoft Office Professional, personnel, policies, problem solver, quality, sales experience, Sales, sales reports, sound, Spanish, team player
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Resume Overview

Companies Worked For:

  • Walt Disney World
  • Universal Studios Orlando
  • Florida Conference SDA

School Attended

  • University of Miami
  • Miami Dade Community College
  • Polytechnic Maria de la Altagracia

Job Titles Held:

  • Front Customer Service Clerk
  • Sales Associate
  • Sales Representative

Degrees

  • Bachelor of Arts , Liberal Arts 2014
    Associate of Arts , Pre-Nursing 2010
    High School Diploma 1982
    Bachelor of Arts , Sociology 2016

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