from Assistant, Art Researcher January 1999 to January 2005Venezuela
Leading researcher and art Curator.
MUSEUMS: Alejandro Otero, Arturo Michelena, Barbaro Rivas, Carlos Cruz Diez: Amaliwaka Project, Casa de la Cultura de Baruta.
I developed an extensive knowledge of Venezuelan Art by hours of personal research as well as by education received at the University Central of Venezuela, Art School.
During this time I went from an assistant researcher to a Lead Researcher and Art Curator for a Museums.
I worked closed to artist, collectors, gallerist, museum directors as well as curators, graphic designers and colleagues.
I wrote several catalogs, chronologies, study guides, newspaper notes as well as coordinated art shows from budgeting to artwork selection and exhibition stage.
I also supervised event progress from invitation stage to post exhibition setting.
Art Curator/ Leading art researcher Organizing exhibitions from research point to full shows as well a as planned parallel events for visitors Responsible for assembling, cataloguing, managing and displaying art, documents and collections while conducting original and secondary research in the field of Art History Knowable about museum management with compliance with Venezuela's Museum's policies and procedures.
Planned, scheduled, budgeted and coordinated between four and five art exhibitions from research to showroom Wrote catalogs and assemble many pedagogic material to help visitors to understand art shows Conducted weekly walk-throughs with the director to discuss interior visual displays Became liaison among institutions, collectors, artist and public Collaborated with artist, organizations and collector to develop art shows and biennale Conducted and explained art show to visitor upon request.
Mentored assistants on their creative development.
Art assistant researcher
Assisted Venezuelan art researchers by finding bibliographic, press and photographic sources related with art movements, art clusters and artist backgrounds to build chronologies and research notes.
Allocate reference material for upcoming displays at libraries, cultural organizations, museums and private collections Elaborate reference and artwork listings and study notes File documents, bibliographic and visual properly Write chronologies of art events, festivals, artist and artwork Carry and document material for researchers USA: from artist to customer service specialist.
Customer service/ tea specialist/ Barista and former key manager May 2015 to CurrentJoffrey's Coffee and Tea
Tea Traders, Disney / Wyndham Lake Buena Vista Hotel Built long-term customer relationships and advised on purchases and promotions Provided an elevated customer experience to generate a loyal clientele Greeted customers entering the store to in a friendly manner.
Answered product questions with up-to-date knowledge of sales and store promotions.
Assisted customers with food selection, inquiries and order customization requests.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly.
Routinely answered customer questions regarding merchandise and pricing.
Described product to customers and accurately explained details and care of merchandise Experience with managing inventory, product packaging and labeling.
Earned management trust by serving as key holder, responsibly opening and closing store.
Communicated with vendors regarding back order availability, future inventory and special orders.
Handled daily flow of paperwork and cooperated with other stores on invoicing and shipping problems.
Scheduled weekly inventory pickups and deliveries with vendors.
Recommended alternative items if product was out of stock.
Daily measured and packaged tea products for sales.
Barista and tea specialist Cultured about tea and coffee history as well as company's procedure related with coffee and tea origins as well as manufacturing details Accomplished at brewing different types of tea Experienced at coffee brewing techniques, milk temperatures and different types of coffee servings and presentations Skillful multitasker under pressure with high customer traffic Demonstrated proper opening and closing store practice as well as cashier experienced Team player Accountable for finest store cleaning and care activities and behaviors.
Customer service/ Artist August 2005 to April 2015
Enjoy your Face Inc/ Alpha Staff HR - La Quinta dr, Fl/ Disney and Universal parks Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Provided a high quality service for a wide variety of national and international's customers Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Described product to customers and accurately explained details and care of merchandise.
Recommended, selected and designed fantasy makeup based on customer requests Achieved sales goals and service performance requirements through years.
Responded to all customer inquiries thoroughly and professionally.
Sold between $15 to $18 in face painting by less than 5 minutes during busy seasons Consistently followed all required protocols and company policies.
Processed cash and credit payments rapidly and accurately.
Operated a cash register for cash, check and credit card transactions proficiently Coordinated all aspects of guest services, including supply monitoring and facility maintenance Responsibly opened and closed store as well as worked several locations located in Disney and Universal park environment Mentored junior artists on their creative development.
Acted as a positive role model for team members.
Developed artistic visual products while working within defined technical constraints.
Instructed team members in basic concepts such as shapes, color development and designs.
Bachelor of Science : Management Management and business organization, 2013The University of PhoenixManagement Management and business organization
Bachelor of Art : Visual art and Art History, 1999Universidad Central de VenezuelaVisual art and Art History Caracas. Coursework in art history, museology and critic
I inspire customer confidence and foster business growth by effectively building loyalty and long-term relationships with people therefore I consistently exceed sales targets. I am a highly skilled bilingual spokesperson in Spanish and English with an approachable demeanor that helps customers relate easy with me. My love people has guide me to become a senior customer service representative, highly educated and talented in the sales field.