Accomplished Assistant Manager with 28 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
Food safety understanding
Business Development
Hiring strategies
Employee training
Department operations
Monthly inventory
Sales and marketing
Financial Management
Critical thinking
Verbal and written communication
Education
University of Nebraska At KearneyKearney, NEExpected in – –:Business Administration - GPA:
Mid Plains Community CollegeNorth Platte, NE, Expected in – –:Business Administration - GPA:
North Platte High SchoolNorth Platte, NEExpected in 05/1989 – –High School Diploma: - GPA:
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Planned team-building exercises to increase employee performance and job satisfaction.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Mentored 30 plus-member sales team in applying effective sales techniques and delivering top-notch customer service.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
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