Freight Handler, Receiving Resume Example Humano

FREIGHT HANDLER, RECEIVING

Summary

Dependable Receiver and skilled problem-solver with top-notch critical thinking abilities and a self-motivated nature. Reliable, focused and versed in shipping and receiving, equipment operation and service calls. Detail-oriented customer service representative with 5+ years of customer service experience and excellent coordination skills. Highly organized and skilled in data entry and technical writing. Bringing aptitude for driving productivity and comprehensive understanding of professional shipment lifecycle. Proactive individual with great organizational, communication and customer service skills. Energetic and responsible with 5+ years of experience working in fast-paced and customer oriented environments. Productive customer service representative demonstrating skills in customer satisfaction and communication. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of company protocols and practices.

Skills

Sales experience
Quality assurance
Data evaluation

Customer service expert
Technical writing

Experience

Freight Handler, Receiving|Humano - Chino , CA|10/2019 - Current

Put merchandise in assigned area, added tags and secured larger pieces as required.
Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
Assisted in training new warehouse employees.
Inspected and reported or repaired damaged cargo.
Placed products and rotated stock per established standards.
Maintained work areas in organized, safe and clean manner.
Gained complete understanding of duties andjob tasks for each shift, prioritizing those requiring immediate completion.
Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Conveyed subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
Offered to assist other departments with duties during busy periods, which led to development of additional skills and improved productivity within warehouse.
Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Tracked movements with hand-held scanners and daily production sheets to keep records accurate.

Cashier|Wegmans Food Markets, Inc. - Washington , DC|07/2017 - 08/2018

Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Processed customer payments quickly and returned exact change and receipts.
Drove sales and add-on purchases by promoting specific item options to customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Assisted customers with account updates, new service additions and promotional offers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted manager and assistant manager with completing end-of-day counts and securing funds to prevent loss or theft.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Key Holder Leader|Nidec Motors - Lexington , TN|01/2015 - 02/2017

Taught staff how to handle difficult situations with calm and professionalism.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Delegated tasks to specific employees based on individual knowledge and strengths.
Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
Achieved sales goals and business objectives by motivating staff and promoting the products that were on sale at all times.
Increased store sales 19% by cross-selling complementary items.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Processed credit card payments and counted back change and currency with 98.3% accuracy rate.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.

Customer Service Representative|Advanced Call Center Technologies - City , STATE|01/2014 - 04/2015

Assisted approximately 300+ customers each between 2 to 5 minutes with card service related questions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered 300+ inbound calls per day and directed to designated individuals or departments.
Evaluated customer account information to assess current issues and determine potential solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings.
Upheld privacy and security requirements established by call center regulatory agencies.
Consulted with customers to determine best methods to resolve service and billing issues.

Education and Training

David Crockett High School||City, State|05/2010High School Diploma

Resume Overview

School Attended

David Crockett High School

Job Titles Held:

Freight Handler, Receiving
Cashier
Key Holder Leader
Customer Service Representative

Degrees

High School Diploma

Freight Handler, Receiving Resume Example

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