Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Accomplished Computer Technician- proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware.

Driven Analyst highly effective in dynamic, large-scale system environments. Delivers projects and services on time and on budget. In-depth knowledge of Integrated Reporting Information System (IRIS).

Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.

Painting professional well-versed in interior and exterior structure painting and refinishing. Specializes in residential paint jobs, including both decorative and straight painting.

Surveillance expert highly skilled in responding to emergency situations and providing crisis intervention.

  • Business/ Data Analyst (Analyzing business model and feedback; evaluating and summarizing raw data in graphs and articles.)
  • Data Input (sorting, creating, filling out applications, forms, charts)
  • MS Office ( Word, Excel, Powerpoint) (working with Excel tables, charts; Editing text, creating powerpoint presentations)
  • Adobe Photoshop ( advanced image editing)
  • Advanced troubleshooting
  • Virus and spyware removal
  • Computer diagnostics and repair
  • Hardware support and troubleshooting
  • Advanced knowledge of diagnostic techniques
  • Highly responsible and reliable
  • Works well under pressure
  • Strong analytical skills
  • Organized
  • Resourceful
  • Highly motivated

Diagnosed hardware and software failures and resolved technical issues with a 100% success rate.

Automated repeatable tasks where possible to increase efficiency.

08/2012 to 04/2015
Freelancer Salesforce.Com, Inc. Washington, DC,
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Designed, implemented and maintained company databases.
  • Performed diagnostic tests and repaired malfunctioning hardware and software.
04/2012 to 08/2012
Business Analyst Hope Haven, Inc. Rock Rapids, IA,
  • Manipulated data using pivot tables, pivot charts and macros.
  • Analyzed customer database to resolve business performance issues
  • Created spreadsheet with diagrams to interpret areas, requiring attention
  • Daily briefing with staff and co-workers to keep up with progress and exchange information
  • Identified "bottlenecks" and implemented new and improved processes and policies.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Tracked, analyzed and interpreted trends in customer feedback data.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
02/2012 to 06/2012
Customer Assistant St. Pancras International Train Staion City, STATE,
  • Customer Host on trains.
  • Food and drink sales
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Delivered exceptional, friendly and fast service.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
2004 to 04/2011
Sub-Contractor F&S Painting City, STATE,
  • Worked on residential homes, painting, refinishing, gutter installations, small carpentry.
  • Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
  • Prepared sheetrock, metal and wood surfaces for painting.
  • Mixed paints and solutions and monitored temperatures.
  • Refinished household furniture such as desks, chairs, tables and bookcases.
  • Coordinated and completed ongoing routine painting of the exterior and interior of the properties.
  • Operated airless spray equipment and motorized lifts.
  • Cleaned and smoothed all surfaces prior to painting.
  • Collaborated with electricians, carpenters and mechanics to complete construction projects.
  • Collaborated closely with designers and clients on painting projects.
  • Operated compressors, striping machines, sandblasters and spray equipment.
  • Covered floors before prepping, priming and painting all surfaces.Determined appropriate color for new and replacement applications during consultation with customers.
2000 to 03/2002
Automotive Painter, Refinish Andy's Autocoach City, STATE,
  • Painting automobiles, motorcycles
  • Refinishing , retouching
  • Estimating refinishing related costs
  • Operated pneumatic tools and air compressors.
  • Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces.
  • Dried car surfaces using air compressors and cloths.
  • Mixed paints and solutions and monitored temperatures.
  • Operated hand tools and power tools such as automotive paint sprayer .
  • Maintained a thorough inventory of paint equipment and supplies.Collaborated with 3 other team members to meet strict project completion deadlines.

Expected in 2004
Associate of Science: Network Administration
Naugatuck Valley Comm.Tech.College - Waterbury, CT
  • Coursework includes Data Science
  • Advanced Mathematics coursework
  • Coursework in Computer Networking and Information Technology
  • Coursework in Distributed Computing, Networks and Databases
  • Coursework includes Java and Visual Basic

Expected in 2001
Bachelor of Science: Information Systems Technology
Western Connecticut State University - Danbury, CT

Information Systems Technology

Expected in 1996
High School Diploma:
New Milford High School - New Milford, CT

Additional Information
  • Birthdate: 11/03/1975
  • Status: US and EU citizen (Allowed to work in both USA and the EU)
  • Career Goal: To work in networking; or work in an scientific or business environment, relying on information technology as an aid.



Customer Service Skills,

Data Analyst,

Macromedia Dreamweaver,

MS Office,


web page design,

Desktop Publishing Software: Photoshop, Illustrator, HTML

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School Attended

  • Naugatuck Valley Comm.Tech.College
  • Western Connecticut State University
  • New Milford High School

Job Titles Held:

  • Freelancer
  • Business Analyst
  • Customer Assistant
  • Sub-Contractor
  • Automotive Painter, Refinish


  • Associate of Science
  • Bachelor of Science
  • High School Diploma

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