I am a skilled IT technician with experience across all major operating systems and hardware types. I also possess leadership and customer service skills, making me perfectly comfortable in both behind the scenes positions as well as customer facing ones. I have experience in a number of roles. I have held leadership positions in the past and found myself to be successful in training and maintaining a team. I have experience in Help Desk positions, as well as clerical work, along with my IT background. I am also skilled at networking instillation, maintenance, and repair. I am looking for my next opportunity and hoping to return to the non-freelance world after taking six months off to finish my Bachelor's degree.
Freelance IT Consultant, 10/2014
IT Support Technician, 01/2014
to 10/2014 Cherokee Nation Businesses
The work typically consisted of troubleshooting hardware varying in levels of complexity from basic desktops to custom-made touchscreen interfaces.
Software work varied from Office and similar basic programs to complex Digital Gaming software.
It also included network repair and maintenance, server repair and maintenance, and up to advanced level network repair and maintenance.
Advanced Repair Agent/Consultation Agent, 09/2011
to 12/2013 Geek Squad
This job was a combination of customer service, as well as all around IT work.
In the course of my time at Geek Squad I repaired PCs, laptops, cell phones, TVs, printers, and networking devices.
I also achieved a consistently positive customer satisfaction level.
This job provided me with skills suited for both customer facing work, as well as behind the scenes IT support.
I also acquired leadership skills, as, from January 2013 to my departure, I was the Senior Agent in Charge of all front of house operations.
This included training new employees, resolving customer issues, solving employee disputes, and providing general leadership.
My primary job duties include hardware and software troubleshooting, repair, and replacement for PCs and Mac computers.
I also repair cell phones, install and repair networking, and perform technical audits.
My client list includes Eggberts restaurant in Claremore Oklahoma, Volunteers for Youth in Claremore, Claremore Music Co, and over three dozen private individuals.
Bachelor of Liberal Arts (B.A: English,
2015 Rogers State University - English
Live music, literature, new technology, PC building, website design, collecting vinyl
Interests Live music, literature, new technology, PC building, website design, collecting vinyl