Tech-savvy Insurance Specialist well-versed in a wide range of HRIS, Electronic Medical Records, and Medical Billing software applications. Former Insurance Agent and HR Benefits Specialist with great analytical and problem solving abilities as well as a strong attention to detail.
Provided instrumental support at the first mandatory Open Enrollment process in over 10 years for 5,000+ employees and was promoted to Benefits Specialist after two months of employment in the call center.
Audited an HRIS database for data entry accuracy.
Qualified for all quarterly and annual sales bonuses by exceeding sales target by 10-15%.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Completed indoor and outdoor residential construction projects. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Operated hand tools and power tools such as drills and rotary saws. Repainted entire residences. Collaborated with electricians, carpenters and mechanics to complete construction projects. Completed basic plumbing, electrical, and carpentry duties.
Verified insurance benefits and updated information in scheduling software for front office staff. Obtained and maintained referrals for managed care patients. Obtained prior authorizations for nuclear stress tests as required by carriers. Collaborated closely with physicians regarding deficiencies in electronic medical records. Communicated financial obligations to patients and negotiated payment arrangements with management as needed. Maintained patient privacy and confidential patient information.
Answered employee questions regarding a complex benefits package and resolved any issues. Processed status change requests. Assisted with benefits administration for 5,000+ benefit-eligible employees. Conducted data entry audits for accuracy and prepared reports of all deficiencies for management. Responsible for Cobra administration and updates to Life Insurance policies.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Conducted open enrollment meetings. Prepared necessary paperwork to process insurance sales. Pursued continuing education and training programs to continue professional development. Presented and clearly explained insurance policy options to clients based on their needs and goals. Researched coverage and premium options and supplied clients with the best coverage available. Promoted client retention through high-quality service and follow through.
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