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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Website, Portfolio, Profiles
  • linkedin.com/in/Jessica-t-3862bba1
Professional Summary

Motivated Fraud and Risk Analyst with 7 years of expertise investigating suspicious credit, debit and corporate accounts for U.S. Bank. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection to reduce fraud losses.

Accomplishments
  • Collaborated with team of Fraud Analysts, customer service representatives and vendors in the development of detection system for rewards fraud, which save U.S. Bank over $100,000 per month.
  • Supervised team of ten members to analyze information from newly acquired fraud detection system.
  • Documented and resolved new fraud trend which led to savings of $250,000 to U.S. Bank in a month.
  • Used Microsoft Excel to develop database for rewards fraud.
  • Collaborated with other business units to reduce customer wait times.
Skills

  • Proficient in Tableau, Power BI, R, Excel, Powerpoint, Rapid MIner
  • Effective communication
  • Fraud detection
  • Data analysis
  • Analytical skills
  • Leadership
  • Organization and Time management
  • Teamwork
  • MS Office
  • Critical thinking
Work History
06/2019 to Current Fraud/Risk Analyst Fiserv, Inc. | Phoenix, AZ,
  • Led rewards fraud team to execute strategies to reduce and prevent rewards fraud. This reduced rewards fraud losses by $50,000 monthly.
  • Reviewing account activities, placing security holds on accounts, placing lost/stolen statuses on debit, credit, and corporate accounts, and requesting documentation.
  • Identifies, responds, and escalates fraud and risk accounts as appropriate.
  • Resource to resolve escalation calls regarding poor customer service, customer dispute, and rewards fraud claims.
  • Collaborating with multiple departments to service and resolve fraud and dispute issues of customers.
  • Contacted customers directly to notify them of fraudulent activity and minimize impacts.
  • Investigated cases of debit, corporate, and credit card fraud, which involved upwards of $5000 per case.
  • Used Microsoft 365 and other software tools to create documents, communications and collaborate with other business units to reduce fraud losses.
  • Worked with Private Client customers to understand needs and provide excellent service.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
10/2016 to 06/2019 Special Detection Fraud Analyst U.S. Bank | City, STATE,
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Filed Investigative Referral Forms (IRF) to report Suspicious Activity Report (SAR) to prevent money laundering. This saved about $100,000 monthly to U.S Bank.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
  • Led rewards fraud team in the delivery of rewards database project, resulting in reducing fraud loss of $80,000 annually.
  • Identified issues, analyzed information, and provide solutions to problems
07/2014 to 06/2016 Inbound Fraud Analyst U.S. Bank | City, STATE,
  • Used fraud detection applications to identify fraud transactions. This increased customer trust by 20%.
  • Saved $ 20,000 a month by reviewing suspicious transactions on credit, debit, and corporate accounts.
  • Providing high-quality support to credit, debit, and corporate card customers in a fast-paced, call center environment.
  • Performing a variety of tasks associated with identifying suspected fraud and potential fraud-related transactions.
  • Documenting fraud alerts submitted by clients, building case files, and escalating fraud alerts to appropriate groups.
  • Contacted customers directly to notify them of fraudulent activity and minimize impacts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Expected in 12/2020 MBA | Master of Business Administration North Dakota State University, Fargo, ND GPA:

GPA: 3.933, Leading and Managing Teams, Data Reporting and Analysis, Presentation skills

  • Member of Beta Gamma Sigma
  • Leading and Managing teams.
  • Relevant Coursework Completed: Customer LIfetime Value & Customer Value Assessment.
Expected in 06/2020 Business Analytics | North Dakota State University, Fargo, ND GPA:
Expected in 08/2013 Bachelor of Education | Business Management And Economics University of Cape Coast, Cape Coast, Ghana, GPA:
Awards
  • AWARDS , May 2020: Outstanding Business student an NDSU – Beta Gamma Sigma
  • July 2019: Spot Award – Fraud prevention.
  • June 2018: Recognized for recovering over 5 million ($50,000) rewards points fraudulently redeemed.
  • December 2014: Fraud operations production award.
  • November 2014: Fraud operations production award.
  • October 2014: Fraud operations production award.

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Resume Overview

School Attended

  • North Dakota State University
  • North Dakota State University
  • University of Cape Coast

Job Titles Held:

  • Fraud/Risk Analyst
  • Special Detection Fraud Analyst
  • Inbound Fraud Analyst

Degrees

  • MBA
  • Business Analytics
  • Bachelor of Education

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