Fraud Investigator Resume Example
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FRAUD INVESTIGATOR
Summary
Accomplished and results-oriented [Job Title] who consistently meets deadlines and increases company revenue. Highly skilled at increasing productivity through detailed data analysis.
Skills
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Experience
Fraud Investigator
December 2016 to CurrentSofi － Sf , Wa
December 2016 to CurrentSofi － Sf , Wa
- Ensure that initial fraud referrals submitted to the department are reviewed thoroughly and then prioritized and routed to the appropriate team for further investigation and resolution in a timely manner.
- Conduct fraud investigations on behalf of affected clients, which includes telephonic interviews, initial forensic research and other duties related to external fraud investigations.
- Manage the fraud referral email box.
- Assist in responding to incoming emails.
- Help support the fraud hotline, answering inbound calls from clients and business partners.
- Interact with significant business partners including: ID Theft, Customer Verification & Research Center, Cashiering and Operations on a daily basis.
October 2014 to December 2016Bickford Senior Living
- Creating Fraud Consulting Service for Small to Mid-Size Banks.
- Analyzing Cardholder Transaction Data.
- Writing Fraud Rules on behalf of banks.
- Investigating Fraud.
- Debit and Credit Cards.
- Mitigating Fraud Losses.
- Payment and Spending Analysis.
- Created procedures, training manuals, and workload tracking tools.
- Consulting high profile banks to cover end to end fraud practices.
- Work with teams across the nation to collaborate and share fraud trends.
- Create and present revenue reports to track product performance.
Research Analyst
June 2013 to September 2014Alex Alternative Experts, Inc. － Lansing Charter , FL
June 2013 to September 2014Alex Alternative Experts, Inc. － Lansing Charter , FL
- Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
- Monitor industry statistics and follow trends.
- Document all investigative activities.
- Investigating Credit Card Fraud.
- Analyze Transaction Patterns.
- Payment Analysis.
- OFAC and Anti-Money Laundering Activities.
- Prepare written reports of investigation findings.
- Write rules to mitigate fraud rules.
- In depth Knowledge of Credit Bureau Reporting.
- Used SQL to query data warehouse to make changes daily to fraud mitigating tools.
- Reviewed application data and documents to determine legitimacy.
Senior Customer Care Representative
September 2011 to May 2013
September 2011 to May 2013
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Expanded role to take Fraud, Collections, Disputes, and all customer care calls.
Education and Training
High School Diploma : May 2008WEST POINT BEEMER HIGH SCHOOL － City, State
Bachelor of Science : Agricultural Economics, Dec 2012UNIVERSITY OF NEBRASKA － City, State
MBA : Finance, 2017BELLEVUE UNIVERSITY － City, State
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Resume Overview
School Attended
- WEST POINT BEEMER HIGH SCHOOL
- UNIVERSITY OF NEBRASKA
- BELLEVUE UNIVERSITY
Job Titles Held:
- Fraud Investigator
- Research Analyst
- Senior Customer Care Representative
Degrees
- High School Diploma : May 2008
Bachelor of Science : Agricultural Economics , Dec 2012
MBA : Finance , 2017
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