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Fraud Investigator Resume Example

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FRAUD INVESTIGATOR
Summary
Accomplished and results-oriented [Job Title] who consistently meets deadlines and increases company revenue. Highly skilled at increasing productivity through detailed data analysis.
Skills
  • SQL (Microsoft & Teradata) and SAS Data Analytics
  • Data Mining and Reporting
  • Expert at Microsoft Office
  • Financial Reporting
  • Project Management
  • Provide and asks for feedback
  • Deep understanding of different types of fraud
  • Tableau
  • Report Creation
  • Leading Meetings
  • Complex problem solving
  • Superior research skills
  • Self-motivated professional
  • Time management
  • Results-oriented
  • Meticulous attention to detail
  • Self-directed
  • Highly analytical
Experience
Fraud Investigator
December 2016 to CurrentCharles Schwab (Mindlance) － Denver, CO
  • Ensure that initial fraud referrals submitted to the department are reviewed thoroughly and then prioritized and routed to the appropriate team for further investigation and resolution in a timely manner.
  • Conduct fraud investigations on behalf of affected clients, which includes telephonic interviews, initial forensic research and other duties related to external fraud investigations.
  • Manage the fraud referral email box.
  • Assist in responding to incoming emails.
  • Help support the fraud hotline, answering inbound calls from clients and business partners.
  • Interact with significant business partners including: ID Theft, Customer Verification & Research Center, Cashiering and Operations on a daily basis.
October 2014 to December 2016FIRST DATA, CHANDLER AZ Fraud Strategist
  • Creating Fraud Consulting Service for Small to Mid-Size Banks.
  • Analyzing Cardholder Transaction Data.
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  • Writing Fraud Rules on behalf of banks.
  • Investigating Fraud.
  • Debit and Credit Cards.
  • Mitigating Fraud Losses.
  • Payment and Spending Analysis.
  • Created procedures, training manuals, and workload tracking tools.
  • Consulting high profile banks to cover end to end fraud practices.
  • Work with teams across the nation to collaborate and share fraud trends.
  • Create and present revenue reports to track product performance.
Research Analyst
June 2013 to September 2014WORLDS FOREMOST BANK － Lincoln, NE
  • Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
  • Monitor industry statistics and follow trends.
  • Document all investigative activities.
  • Investigating Credit Card Fraud.
  • Analyze Transaction Patterns.
  • Payment Analysis.
  • OFAC and Anti-Money Laundering Activities.
  • Prepare written reports of investigation findings.
  • Write rules to mitigate fraud rules.
  • In depth Knowledge of Credit Bureau Reporting.
  • Used SQL to query data warehouse to make changes daily to fraud mitigating tools.
  • Reviewed application data and documents to determine legitimacy.
Senior Customer Care Representative
September 2011 to May 2013
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Expanded role to take Fraud, Collections, Disputes, and all customer care calls.
Education and Training
High School Diploma : May 2008WEST POINT BEEMER HIGH SCHOOL － WEST POINT, NE
Bachelor of Science : Agricultural Economics, Dec 2012UNIVERSITY OF NEBRASKA － LINCOLN, NE
MBA : Finance, 2017BELLEVUE UNIVERSITY － Bellevue, NE
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Resume Overview

Companies Worked For:

  • Charles Schwab (Mindlance)
  • FIRST DATA, CHANDLER AZ Fraud Strategist
  • WORLDS FOREMOST BANK

School Attended

  • WEST POINT BEEMER HIGH SCHOOL
  • UNIVERSITY OF NEBRASKA
  • BELLEVUE UNIVERSITY

Job Titles Held:

  • Fraud Investigator
  • Research Analyst
  • Senior Customer Care Representative

Degrees

  • High School Diploma : May 2008
    Bachelor of Science : Agricultural Economics , Dec 2012
    MBA : Finance , 2017

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