Entrepreneurial business professional with more than 16 years of experience as a franchise dry cleaning service owner. Outstanding cross-functional management skills, with a track record of cultivating talent, and building cohesive and focused teams. Visionary, with solid experience managing foundational requirements for a successful business, to include marketing, store and territory management, sales, client-vendor relations,business start-up and development. Innate ability to negotiate beneficial deals and maintain professional relationships to effectively align with and support key business initiatives. Innovative thinker, developing and streamlining procedures that deliver cost-effective solutions to increase overall productivity and grow profit channels. Expertise in observing supply and demand trends to implement effective business strategies for sustainability during challenging periods in the market. Adept in consistently driving revenue with reducing expenses through establishing conservation measures and cutting inefficiencies. Uphold remarkable standards of leadership for employees,consistently leading by example for best in class customer service. Communicates successfully with personnel and clients by relying on excellent interpersonal skills. Experienced in Windows NT and higher, Microsoft Office 2016, standard accounting and personnel systems.
Successfully franchised a multi-location dry-cleaning business with an overall 88%revenue increase; $1 million + final gross profits at time of sale. Achieved economies of scale by using centralized cleaning operations- servicing multiple surrounding cities with strategically located drop-off locations. Strengthened business agility and visibility by applying creativity and effective leadership to build value in declining markets with competitive threats.
Managed an operating budget of $500,000+ per year. Ensured timely delivery of excess freight (approximately 6,000- 9,000 units daily) across Maryland counties, spanning up to 5,000 square miles. Supervised, trained and evaluated 2-14 full-time staff and 60-93 drivers (union and/or independent contractors). Enforced high quality service standards and ensured performance measures were achieved.
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