Sales and customer service driven Account Manager who excels in developing professional relationships and delivering solutions.
Led Northeast Region with 17 new account in 2013
2013 Snap-on Ring of Achievement Award
$200,000 in Tool Management solutions to U.S government and Erie County, New York in 2013
Finished above sales to forecast for 2013 on pace to finish 25% above forecast for 2014.
Working with new franchisees in helping them to operate a successful business by coaching and training them in all aspects of running a Snap-on tool business including sales, collections, customer service, marketing, technology and financial and asset management. Analyzed and monitored franchisees progress for first twelve months of operation and created and executed a business plan for continued growth. Collaborated with Franchise Performance team on results and further training needed. Assisted with New Franchise classroom training in Dallas, Texas training center.
Promote and sell Snap-on branded and non branded products to the manufacturing, fleet, government and aviation markets. Provide superior customer service, solutions and support. Develop and maintain professional relationships within territory to leverage on customers current and emerging needs.
Providing training and support for company, independent and warehouse distributors in Buffalo and Midwest. Presented products and equipment to a wide array of customers related to fleet, industrial and automotive types of industries. Managed my own customer account base and well as closed sales for other sales distributors. Finished top ten in sales in 2006 & 2007.
Overseeing dealership daily operations which included projecting annual sales forecast and budget, equipment purchases, marketing and hiring personnel. Assisted customers and resolved complaints and concerns as well as keeping an ongoing working relationship with manufacturer representatives.
Pyzdek Institute: Lean Manufacturing Principles
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