Client-Focused management professional offering over 10 years of consulting experience. Specializing in the facilitation, training and implementation of lean processes and technology in the workplace. Utilizing a diverse background of experience to apply dynamic, effective and customer-service focused insights critical to operational success.
Founded to maintain services offered while an independent contractor for Summit Software Solutions. Subject Matter Expert in Summit CRS and CCC One management Systems and implementations.
Implemented and trained clients in software specific to the management of a collision repair facility. Created and introduced processes supporting streamlined business operations. Wrote standard operating procedures customized for the client's application and staffing. Consulted and guided the staff through accounting, production, customer service, payroll, and parts management focusing on maximizing gross profit and increasing internal and external customer service. Created Peak Performance Coaching, a 24/7 resource for training videos specific to their software, also providing audits for analyzing their organizations performance.
Facilitated the development of standardized quality control including evaluation and measurements. Designed, Implemented and trained new process centered workflows around newly launched technology. Oversaw facilities grossing over 7.5 million annual sales. Directly supervised a staff of 12 achieving annual sales exceeding $3.5 million while reducing cycle time to less than 8 days. Cultivated relationships with Insurance Partners and Agents.
Investigated and negotiated first and third party liability claims. Evaluated and interpreted contractual obligations and statutory responsibilities. Performed on-site investigations of losses to determine liability. Managed, evaluated, and settled bodily injury losses as well as first party medical claims. Achieved AIC certifications and completed coursework toward CPCU certification. Over seven years of experience in writing and managing physical damage losses. Settlement of total losses of both first and third party claims. Management of supplemental requests and rental billings.
Double Major in Business Administration
AIC, CPCU, Chief Structural Repair, ASE B6, I-Car Gold
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