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Ford Master Certified Sales Consultant Resume Example

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FORD MASTER CERTIFIED SALES CONSULTANT
Summary

Career Summary: I am a dedicated customer service representative motivated to maintain


customer satisfaction and contribute to company success. Although I have many years in


customer service I am always open to learning new things and work well with others. I also


work well alone.

Highlights
  • Sales expertise
  • Exceptional customer service
  • Reliable
  • Excellent communication skills
  • Friendly
  • Energetic
  • Approachable
  • Flexible
  • Team player
  • Strong work ethic
Accomplishments

Through the years of sales and customer service experience I have become tuned to interacting with a large variety of people. This is important so you can meet their expectations in a swift and friendly manor. If the customer becomes anxious or angry because they are in a hurry, knowing how to handle the situation is also important. I feel I have a grasp on how to accomplish this in a way the customer will be pleased with the service provided when they leave the building.

Experience
Ford Master Certified Sales Consultant Jan 2012 to Current
 Stillwell Ford Lincoln － Hillsdale, Michigan
  • Help my clients find a vehicle that fits their family needs, wants and budget.
  • Check in vehicles as they come off of the hauler, strip off all of the plastic and get them washed so they look great for the store.
  • There is allot of paper work involved. Make sure I have everything the finance manager, title clerk and managers need in the deal.
  • Helping clients with not so great credit find the right vehicle.
  • I am rated over 90% on excellent customer service by the Ford Motor Company surveys filled out by clients who have purchased a vehicle from me.
Sep 2008 to Oct 2011
 Florist Blossom Shop － Hillsdale, Michigan
  • I worked at the Blossom Shop for 3 years and ran the shop alone often.
  • Handling customers in various situations was an everyday occurrence.
  • Making floral arrangements, Delivering Flowers, Cleaning the shop, Pricing product Preparing flowers for the cooler Taking floral orders taking payments.
Produce Clerk Aug 2007 to Sep 2008
 Kroger － Hillsdale, Michigan
  • I worked at Kroger for a year and made sure everything was fresh and looked appealing to the customers.
  • Even if you are very busy, showing a customer where an item is with a good attitude was and still is very important to me.
  • Keeping produce stocked, Get rid of any bad product and log it into the Telzon Mark down product for quick sale Cut fresh fruit and properly mark its point of origin on the containers, Unload the truck and put away product and keep it properly rotated and dated sweep and mop cooler, in the kitchen at night wash all knifes and cutting board and counters at night When I worked nights I was also responsible for the floral department.
Mar 2006 to Jun 2007
 Florist Arbour Garden Florist － Hillsdale, Michigan
  • I have worked at Arbour Garden Florist at all 3 of their locations.
  • When they were on Carleton rd they also had a shop in Jonesville on Chicago road.
  • When they moved to the old Big Boy building I worked in that location also.
  • cleaned the coolers took phone orders took care of the green house swept and mopped took care of the live plants.
  • Made floral arrangements.
  • Took customer payments, gave change, issued invoices.
Education
High School Diploma, General / Psychology 1999 Hillsdale High School － Hillsdale, Michigan
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Resume Overview

Companies Worked For:

  • Stillwell Ford Lincoln
  • Florist Blossom Shop
  • Kroger
  • Florist Arbour Garden Florist

School Attended

  • Hillsdale High School

Job Titles Held:

  • Ford Master Certified Sales Consultant
  • Produce Clerk

Degrees

  • High School Diploma , General / Psychology 1999

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