food service team leader resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.

Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style.

Strong communicator and strategic planner with excellent conflict management abilities. Built exceptional rapport with vendors to support consistent and favorable inventory replenishment. Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 13 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

  • Staff leadership
  • Opening and closing procedures
  • Teardown experience
  • Food safety understanding
  • Friendly, positive attitude
  • Planning
  • Conflict resolution
  • Team building
  • Time management
  • Problem resolution
  • Customer service
  • Organizational skills
  • Hiring procedures
  • Communication
Food Service Team Leader, 04/2019 - Current
Raley's And Belair Vacaville, CA,
  • Adhered to all company food, safety, quality and sanitation policies.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Trained and mentored up to 2 new employees each quarter.
  • Completed reports outlining meal numbers, service efficiency and various contributing costs.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Prepared and led food service training programs to teach staff various tasks.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Supervised team of 8 employees in Starbucks establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Decreased waste by 20% through effectively training employees, introducing Target/Starbucks programs and effectively managing employee mistakes.
  • Designed long-term schedules for 5 daily shifts and 13 employees using MyTime.
  • Collaborated with ETL to educate 13 employees on menu and procedural changes.
Visual Merchandiser, 03/2017 - 03/2019
Evereve El Segundo, CA,
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Promoted new product releases and limited edition items to drive sales.
  • Presented updated floor plans and design strategy to store management.
  • Restructured merchandising strategy to promote high value and products.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Put together displays and layouts throughout store to promote trends and current sales items.
  • Updated 1300-square-foot store with completely new floor plan to offer customers more visually pleasing product experiences.
  • Staged and styled mannequins with appropriate lighting for best in-store presentation.
  • Restructured store layout and merchandising standards to improve brand image and increase sales.
  • Adhered to and improved company merchandising standards in all areas.
  • Facilitated sell-off of obsolete inventory with markdown strategies and displays.
Flow Team Member, 01/2013 - 07/2017
Atria Senior Living Group, Inc. Troy, NY,
  • Unloaded products and stocked shelves to resupply new merchandise and items.
  • Broke down shipping materials and placed all boxes and debris in correct waste receptacles.
  • Learned new tasks by cross training and working in other store areas, enabling better understanding of business workflows.
  • Welcomed customers and offered to assist with finding needed items.
  • Adhered to safety regulations, operating procedures and quality standards.
  • Established routines and workflows to drive efficiency and productivity.
  • Prioritized customer needs to promote high level of service.
  • Assessed frozen and refrigerated items and disposed of products that had exceeded expiration dates.
  • Enforced business culture of ethical conduct, compliance and safety to protect guests and employees.
  • Drove sales growth through exceptional guest interactions and cross-selling techniques.
  • Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Assisted guests by answering questions and solving issues.
Private Caregiver, 01/2011 - 11/2013
C.H. Robinson Worldwide, Inc. Phoenix, AZ,
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental and personal care appointments.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Ambulated individuals around home, public and medical locations.
Customer Service Representative, 07/2008 - 07/2013
WigleySupercuts City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
Education and Training
High School Diploma: , Expected in 08/2008
Frank H. Peterson Academies - Jacksonville, FL
Status -

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Resume Overview

School Attended

  • Frank H. Peterson Academies

Job Titles Held:

  • Food Service Team Leader
  • Visual Merchandiser
  • Flow Team Member
  • Private Caregiver
  • Customer Service Representative


  • High School Diploma

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