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Food Service Manager Resume Example

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FOOD SERVICE MANAGER
Professional Summary

Background includes inventory management, sales leadership, and record keeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales life cycles, overseeing efforts of teams across high-traffic retail environments. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Skills
  • Production records
  • Cost controls
  • Hiring standards
  • Sales planning
  • Safe food handling
  • Kitchen staff coordination
  • Recruitment
  • Food plating and presentation
  • Budgeting
  • Cleanliness
  • Scheduling
  • Kitchen equipment operation and maintenance
  • Strategic planning
  • Conflict resolution
  • Recipes and menu planning
  • Workflow planning
  • Inventory control
  • Cash handling expert
  • Dexterity
  • Vendor relations
  • Managing changing priorities
  • Creating and running merchandising programs
  • Depth perception
  • Product stocking
  • Microsoft Excel
  • Management
  • Wine knowledge
  • Quick learner
  • Bending, stooping and turning
  • Customer-focused
  • Merchandising and displays
  • Order accuracy
  • Problem-solving
  • Daily specials memorization
  • Shipping and receiving background
  • Compliance standards
  • Slicing meats and cheeses
  • Critical Thinking
  • Working in coolers and freezers
  • Accurate money handling
  • Upselling techniques
  • Written communication
  • Store management
  • Stocking and replenishing
  • Merchandising expertise
  • Professional demeanor
  • Problem-solving skills
  • Client service
  • Exceptional customer service
  • Product and service sales
  • Product promotions
  • Relationship building
  • Sales training
  • Adapt to diverse groups
  • Social perceptiveness
  • Flexible schedule
  • Cash handling
  • Able to persuade others effectively
  • Shipment processing
  • Interpersonal skills
  • Merchandising understanding
  • Excellent people skills
  • Loss prevention
  • Sale expertise
  • Cash register operation
  • Point of sale knowledge
  • Communication skills
  • Multi-tasking strength
Work History
Food Service Manager | 12/2017 to 03/2019
Subway - Phoenix, AZ
  • Limited portion sizes and used garnishes to control food costs
  • Investigated and integrated enhanced service and team management strategies to boost business profits
  • Orchestrated positive customer experiences at all stages by overseeing every area of operations
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Set schedules for 13 staff by planning and designating shifts and hours
  • Resolved escalated customer issues and boosted retention rates by 100%
  • Oversaw training of more than 11 team members
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each evening
  • Reviewed and approved employee schedules and timesheets
  • Tracked food production levels, meal counts and supply costs
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Helped general management develop prices based on inventory costs and portion sizes
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Coordinated and organized all restaurant inventory
  • Oversaw food preparation and monitored safety protocols
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Motivated staff to perform at peak efficiency and quality
  • Hired and managed all kitchen staff
  • Purchased food and cultivated strong vendor relationships
  • Maximized quality assurance by completing frequent checks of line
Cashier | 01/2017 to 10/2017
Ernies Smoke Shop - Camp Verde, AZ
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reviewed and resolved differences between accounting information and cash drawer
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Reconciled cash drawer at startand end of each shift, accounting for errors and resolving discrepancies
  • Counted cash in register drawer at beginning and end of shift
  • Checked prices for customers and processed items sold by scanning barcodes
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Educated customers on promotions to enhance sales
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting
  • Assisted customers by answering questions and fulfilling requests
  • Reviewed weekly sales circulars and monitored price changes
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Answered questions about store policies and concerns to support positive customer experiences
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Assisted customers with special services, account updates and promotional options
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Sales Associate | 03/2015 to 10/2017
Walmart - Phoenix, AZ
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Tracked stock using company inventory management software
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained records related to sales, returns and inventory availability
  • Maintained organized, presentable merchandise to drive continuous sales
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Educated associates on market trends and stayed up-to-date on forecasts
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Prepared cash deposits up to $2,000 with zero discrepancies
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Engaged with customers to effectively build rapport and lasting relationships
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Education
Ombudsman - Charter East High School - Phoenix, AZ | GED01/2014
Accomplishments
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu
  • Consistently held the position of best performing store in the region
  • Improved team productivity with morale-boosting incentives
  • Managed and oversaw the training and hiring of various meat-processing employees
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness
  • Resolved product issue through consumer testing
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets
  • Completed manager training program
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Resume Overview

Companies Worked For:

  • Subway
  • Ernies Smoke Shop
  • Walmart

School Attended

  • Ombudsman - Charter East High School

Job Titles Held:

  • Food Service Manager
  • Cashier
  • Sales Associate

Degrees

  • Ombudsman - Charter East High School - Phoenix , AZ | GED

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