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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
To fully utilize my skills as a Strategic Audio Visual leader, project manager and IT accountable property facilitator with history of 33 successful years in the Federal government with a proven record of achievement in planning and developing enterprise agency programs in AV and project management. Extensive knowledge of AV budget and capital planning; outstanding reputation and recognition for leading diverse AV project teams to deliver on-time AV projects that resolve short and long-term operational issues and effectively manage the implementation of new concepts. A creative, innovative, strategic thinker and problem-solver that is adept at deploying / integrating cutting edge technology, systems, and projects. An exceptional communicator capable of working with all levels of personnel both inside and outside the organization.
Skills
  • SYSTEMS/SOFTWARE CORE COMPENTECIES
  • PMIS
  • iProcurement
  • Unifed Financial Management System (UFMS)
  • Microsoft Suite
  • WebEx
  • Adobe Connect
  • SharePoint
  • Sunflower
  • Audio Visual & Conference Services
  • Project planning
  • Program & Project management
  • Process improvement
  • Logistics management
  • Inventory control & management
  • Critical thinking
  • Team building
  • Customer relations
  • Strategic planning
  • Customer needs assessment
Work History
Food and Drug Administration (FDA), 05/2012 to Current
Corpus Christi, TX,
  • Center for Food Safety and Applied Nutrition (CFSAN) Business Informatics Staff (BIS).
  • Audio Visual & Conference Services Program Manager, GS-13.
CFSAN General Services Specialist, 06/2003 to 05/2012
Bcfs, ,
  • Supervisor: Darren Powell 240-402-1665 Provides technical support and project management to the Center in the areas of audio visual, facilities, laboratories, property, copier, mail services, and parking management.
  • I received an exceptional customer service award for these projects.
  • Identified current and future facilities planning requirements and successfully planned, organized, and coordinated the relocation of over 300 CFSAN employees from Washington DC to its new location in College Park, Maryland.
  • Worked closely with the General Service Administration (GSA), Building Manager, when reacting to emergency requests involving immediate facility issues; heating, air condition, electrical wiring, and plumbing and laboratory problems.
  • Managed the University Station (CPK2) renovation project to include researching and collecting building design requirements, coordinating funding and delivery of furniture, evaluating new technology, and providing technical expertise to contractors regarding audio visual requirements.
  • I received an outstanding recognition award for coordinating the CORE build out at University Station.
  • Conducted numerous studies to identify recurring facilities problems and develop ideas for permanent resolutions.
  • Assists in the development and execution of the Building and Laboratory Services Team (BLST) operational budget.
  • Project Manager, Audio Visual Services and Systems.
  • Responsible for maintaining and enhancing CFSAN's current and long-term capabilities at all locations: College Park, MD, Laurel, MD, Dauphin Island, AL., and Summit Argo, IL.
  • Provides audio visual services and conference room contractor support for 13 CFSAN offices.
  • As the Administrative Manager for the CFSAN Wiley Building Auditorium, my duties and responsibilities include providing audio visual services, acquisition support, and establishing budgetary requirements for the upkeep and maintenance of the facility.
  • Provided expertise to BLST in fleet management, personal property management, Laboratory management, and building/space management.
  • Responsible for the accountability of the Capital Property Program and competing the annual yearly inventory.
  • Managed and provided the reproduction services for all of CFSAN.
  • CFSAN liaison for the Equal Opportunity and Diversity Committee.
  • Providing guidance and advice regarding diversity related matters.
  • Serve as Contracting Officer Representative (COR), monitor service level agreements, grants, and contracts effecting building and laboratory services at CFSAN.
  • Utilized Project Management techniques to manage special projects within the Beltsville Research Facility.
  • These duties include planning the project, identifying the procurement requirements, evaluating contractors work performance, and ensuring project's goals were achieved.
Support Services Specialist, 01/1990 to 06/2003
Charter Spectrum, ,
  • Provided full postal services for the Armed Forces Retirement Home.
  • Supervised day-to-day operations of two postal facilities serving over 1000 residents and 600 staff members at a military retirement facility.
  • Maintained and expanded postal operations during one of the most difficult periods in U.S.
  • Postal History, "the 2001 anthrax attacks"; while ensuring personal safety, and protection of both the staff and the public we: Provided postal services and sales, ranging from postal money orders to parcel post, priority mail to include insured, certified, and registered mail options.
  • Accountable for thousands of dollars in daily postal sales, and for ensuring adequate safeguards for stock, cash and assets.
  • Managed Agency's administrative support division, including, printing operations, property and facility management, messenger service, forms publication, resident property safekeeping, copier repairs, and billing operations.
Supervisor, to
, ,
  • Cory Milam 240-402-2934 Currently occupies a position as Project Manager for Audio Visual Support Services and Systems for CFSAN's Office of Management's Business informatics Staff.
  • In this role, I am responsible for overseeing Department-wide Audio Visual development initiatives while maintaining, enhancing, and upgrading CFSAN's current and long-term Audio Visual (AV) capabilities spanning multiple locations including; College Park, MD, Laurel, MD, Dauphin Island, AL., and Summit Argo, IL.
  • Led project team to plan and complete a state-of-the-art audiovisual upgrade of all audio visual equipment within the Center with a project budget of over $4 million dollars reducing the Center's annual travel costs by 70% and improving the customer service satisfaction ratings Oversee system design and development activities as well as approve the overall project plan, budgets, task descriptions, and work breakdown structure.
  • Developed a modernization initiative to improve the quality of the CFSAN TV broadcasting infrastructure because of the mission critical information and collaboration that must take place during a mandatory recall of food or food outbreak which modernized and streamlined the process of collaboration and delivery of information.
  • Directly managed, installed, coordinated, and designed a new audiovisual network upgrade for in-house broadcasting, recording, and systems integration with a $1 million dollar budget.
  • Creating network diagrams, resulting in the consolidation to core functions allowing ease of use to the end users at CFSAN.
  • Manage projects throughout the full project life-cycle, including planned, budgeted, tracked, organized and coordinated several projects while implementing and scheduling equipment upgrades.
  • I stay current on all of the latest trends and newest technological developments in the field of audio visual and video conferencing.
  • By constantly improving our audio visual equipment we are able to improve the Center's conferencing and meeting capabilities.
  • Created and delivered written and oral briefings to CFSAN's leadership; recent examples include a presentation to the CFSAN Management Council regarding audio visual upgrades and potential new projects.
  • Held focus group meetings to assist in identifying end users current and future audio visual needs through feedback and personal interaction with customers and employees.
  • Successfully gathering information and technical requirements to assist with programing and streamlining the software loaded into the audiovisual touch panels.
  • Utilizing the techniques of Earned Value Management (EVM), developed statements of work (SOW) and independent government cost estimates (IGCE), performing technical evaluations, participating in contract negotiations, tracking contract and project costs, providing deliverables, managing and controlling task cost, and conducting task reviews.
  • I provide expert knowledge on the operation of the AV system in all the conference rooms throughout the Center.
  • I provide video teleconferencing, audio conferencing, broadcasting and webinars training to over 1500 employees.
  • Developed procedures and provided guidance to three contractors that assist with managing the day to day operation of the Audio Visual System Program.
  • This includes setups, room arrangements, disassembling/reassembling of the audio visual equipment and they also provide technical assistance and support during large events.
  • Provide advice and communicate clearly our AV policies to outside facilitators who are interested in planning an event at CFSAN.
  • Developed user guidelines, and system operations procedures to assist employees with operating the AV systems.
  • Worked closely with the stakeholders during the recent Fitness Center AV upgrade.
  • By utilizing a Work Breakdown Schedule (WBS) as a tool to reveal the scope of project work to the team.
  • Exploiting the WBS I created allowed the large project to be broken down into smaller tasks that were easily tracked resulting in on-time delivery within budget.
  • Meeting the goal of providing broadcast capabilities to allow other CFSAN Fitness Centers and employees located anywhere with internet connectivity are now able to participate in the daily fitness programs originating at the Wiley Building has now been fully accomplished.
  • Write project descriptions including explanation of the business need for the project, project milestone schedule, dependencies, stakeholders/beneficiaries, and other project information.
  • Provide information in weekly meetings with staff and management to inform them of any changes or upcoming projects.
  • Provide expert advice and recommendations to senior-level managers and employees regarding issues on all phases of audio visual and projects as needed.
  • Independently manage and coordinate the IT accountable property equipment for the Center in the Property Management Information System (PMIS) data base.
  • I receive all IT equipment delivered to CFSAN and enter their barcodes, proper end user name, and the appropriate location code into the PMIS database system; Prepare and report quarterly information to the Accountable Property Officer regarding current and accurate records of all IT equipment that is assigned to end users within CFSAN.
  • Provide detail reports and documentation to the IT Liaison regarding IT equipment located in the Agency's property data base.
  • Including, Report of Surveys (ROS), Surplus Form HHS-22, and Delivery List of equipment.
  • Supported documents are compiled daily and provided to the IT Liaison to assist with meeting the Center's required goal to reduce IT devices.
  • Collaborate daily with the Property Custodial Officers (PCO) to update information in PMIS regarding the departure of employees that are no longer supporting FDA.
  • Tracking the location of IT equipment for future annual inventory purpose.
  • I successfully assisted with locating 97% of CFSAN's accountable property during the 2012-2013 Property Inventory Campaign.
  • Managing the Centralized Network Printer Management Program for CFSAN.
  • Overseeing Konica Representative to assure that CFSAN is receiving superior services and the equipment is meeting it requirements.
  • Review invoices for accuracy, payments and follow-up on repair orders.
Contracting Officer Representative (COR), to
City, STATE,
  • for multiply AV contracts, monitor the contracting award process from start to finish including writing statements of work (SOW), develop independent government cost estimates (IGCE), perform technical approach and direction to contractor staff, defines and approves work tasks, schedules deliverables, manages and controls task cost, and conducts task reviews.
  • Develop cost estimator for the Fiscal Year budget including Fiscal Year 2013, totaling more than $4million dollars.
  • The cost reflected doesn't include smaller contracts that supports day to day functions in the Center, which includes contracts for overseeing the upgrade of the local cable services to increase the digital signal, network copiers maintenance agreement to support the Green Printing Initiative, extended AV equipment warranty to insure that audio visual equipment is repaired and the down time of equipment is minimum, new procurements and supplies.
  • CFSAN Government Credit Cardholder, I effectively manage and monitor expenses and receipts of all credit card purchases, and submit reports to the approval officer meeting deadlines for submission.
  • Assist the CFSAN-Liaison in effectively managing and monitoring the CFSAN Liaison queue in Hewlett-Packard Service Center (HPSC), forwarding and escalating tickets daily to the appropriate staff personnel.
  • Assisting my peers in accounting for IT equipment purchased through the Employee Resource Information Center (ERIC) program and assist with issuing equipment to the Help Desk technician to configure for newly hired employees or as an Agency mandatory refresh.
  • Food and Drug Administration (FDA).
Office, to
GS-9, ,
Education
Project Management Master Certification Program - 2015 Contracting Officer's Representative (COR) Level 2: , Expected in
George Washington University - , Washington DC
GPA:
Associate Degree: Business Administration, Expected in 2011
Prince George's Community College - Largo, Maryland
GPA: NITAAC Government-Wide Acquisition Contracts - October
Business Administration NITAAC Government-Wide Acquisition Contracts - October
Leading in Place & Exercising Influence - October 2012 Organization Development Training - 2009 Property Management Information System Training - 2009 Critical Writing - 2007 iProcurement User and Approval Training - 2007 Teamwork Skills for Federal Employees - 2007 : , Expected in 2012
- ,
GPA:
References
References upon request
Additional Information
  • FDA FAME Leadership Skills I - 2005 Basis Project Officer - 2004 Asset Manager User Manual 2003 National Mailing Systems - 1997 U.S. Postal Window Clerk - 1997 Outstanding Performance Award - 2005 -2012 Outstanding Customer Service Award - 2013 CFSAN Team Spirit Award - 2013 FDA Group Recognition Award - 2012 CFSAN Exceptional Achievement Award - 2012 CORE Build-Out Team - 2012 HHS Green Champion Award - 2010 Team Spirit Award 2009 Group Recognition Award - 2007 Customer Service Award for Conference Support Services 2006 Outstanding Service Award 2006 Team Award - 2005 CFSAN EEO Award - 2005

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Resume Overview

School Attended
  • George Washington University
  • Prince George's Community College
Job Titles Held:
  • Food and Drug Administration (FDA)
  • CFSAN General Services Specialist
  • Support Services Specialist
  • Supervisor
  • Contracting Officer Representative (COR)
  • Office
Degrees
  • Project Management Master Certification Program - 2015 Contracting Officer's Representative (COR) Level 2
  • Associate Degree
  • Leading in Place & Exercising Influence - October 2012 Organization Development Training - 2009 Property Management Information System Training - 2009 Critical Writing - 2007 iProcurement User and Approval Training - 2007 Teamwork Skills for Federal Employees - 2007

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