- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
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Multi-talented Employee who has consistently been rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
- Point of sale knowledge
- Beverage preparation
- Order accuracy
- Bill computation
- Banquet coordination
- To-go order preparation
- Food station setup
- Hospitality service expertise
- Menu memorization
- Guest seating arrangements
- Dining area maintenance
- Food sales and promotion
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- Sales expertise
- Food running
- Cash handling
- Daily specials memorization
- Order delivery practices
- Item promotion
- Guest relations management
- Food and beverage pairings
- Stocking and replenishing
- Wine service
- Menu presentation
- High-volume dining
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Food and Beverage Server, 07/2020 to Current
Highgate Hotels – Addison, TX,
Kitchen prep and cooking. Placing and processing orders.
Food and Beverage Server, 11/2018 to 07/2020
Highgate Hotels – Atlantic City, NJ,
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Served any and all beverages and offered refills.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Checked identification to enforce age regulations for alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Directed and managed all banquet functions for 100 person room.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Used cash registers and credit card machines to cash out customers, handling average sale of $100 per table.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for a corporate restaurant with social relevancy and intentionality.
- Bussed and reset 9 tables per shift, working efficiently to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Displayed enthusiasm and promoted exemplary service to customers, successfully increasing referrals and walk-in business.
- Managed food resources, memorized orders and coordinated service in 54-table restaurant.
- Moved and set up seating, prepared extra silverware and prepared food items prior to arrival of large groups.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees by POS sysytem.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 50%.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Corporate restaurant while maintaining calm, professional demeanor.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Asked customers for feedback, solved problems, provided additional items throughout meal.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Checked guests' identification before serving alcoholic beverages.
- Answered customers' questions, recommended items and recorded order information.
Office Assistant, 09/2016 to 11/2018
Accessible Space, Inc. – New Brighton, MN,
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Processed payments and documented account changes for financial accuracy and transparency.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Executed record filing system to improve document organization and management.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
- Verified accuracy of business records by consistently updating customer information.
- Arranged rapid office equipment repair and maintenance with vendors.
- Processed client rebate reconciliation, reporting and check requests.
- Created detailed expense reports and requests for capital expenditures.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Maintained staff directory and company policy handbook for human resources department.
- Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
- Compiled company information and related material and distributed it to candidates.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Organized all new hire, security and temporary paperwork.
- Assisted with event planning, including associated travel and logistical arrangements.
- Managed multi-line telephone system and greeted claimants during office visits.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Coordinated board and committee meetings, including schedules, information preparation and distribution.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Assisted senior recruiting staff with career fairs and recruiting events.
- Organized weekly staff meetings and logged minutes for corporate records.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
High School Diploma: General Studies, Expected in 06/2000
Belvidere High School - Belvidere, NJ
GPA:
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