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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Multi-talented Employee who has consistently been rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Point of sale knowledge
  • Beverage preparation
  • Order accuracy
  • Bill computation
  • Banquet coordination
  • To-go order preparation
  • Food station setup
  • Hospitality service expertise
  • Menu memorization
  • Guest seating arrangements
  • Dining area maintenance
  • Food sales and promotion
  • Sales expertise
  • Food running
  • Cash handling
  • Daily specials memorization
  • Order delivery practices
  • Item promotion
  • Guest relations management
  • Food and beverage pairings
  • Stocking and replenishing
  • Wine service
  • Menu presentation
  • High-volume dining
Work History
Food and Beverage Server, 07/2020 to Current
Highgate HotelsAddison, TX,

Kitchen prep and cooking. Placing and processing orders.

Food and Beverage Server, 11/2018 to 07/2020
Highgate HotelsAtlantic City, NJ,
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Served any and all beverages and offered refills.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Directed and managed all banquet functions for 100 person room.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $100 per table.
  • Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for a corporate restaurant with social relevancy and intentionality.
  • Bussed and reset 9 tables per shift, working efficiently to keep dining room and work areas clean.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Displayed enthusiasm and promoted exemplary service to customers, successfully increasing referrals and walk-in business.
  • Managed food resources, memorized orders and coordinated service in 54-table restaurant.
  • Moved and set up seating, prepared extra silverware and prepared food items prior to arrival of large groups.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders and sent to kitchen employees by POS sysytem.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 50%.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Corporate restaurant while maintaining calm, professional demeanor.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Asked customers for feedback, solved problems, provided additional items throughout meal.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items and recorded order information.
Office Assistant, 09/2016 to 11/2018
Accessible Space, Inc.New Brighton, MN,
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Executed record filing system to improve document organization and management.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
  • Verified accuracy of business records by consistently updating customer information.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Processed client rebate reconciliation, reporting and check requests.
  • Created detailed expense reports and requests for capital expenditures.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Maintained staff directory and company policy handbook for human resources department.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
  • Compiled company information and related material and distributed it to candidates.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Organized all new hire, security and temporary paperwork.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Coordinated board and committee meetings, including schedules, information preparation and distribution.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
High School Diploma: General Studies, Expected in 06/2000
Belvidere High School - Belvidere, NJ
GPA:

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School Attended

  • Belvidere High School

Job Titles Held:

  • Food and Beverage Server
  • Food and Beverage Server
  • Office Assistant

Degrees

  • High School Diploma

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