Multi-talented Employee who has consistently been rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Point of sale knowledge
Beverage preparation
Order accuracy
Bill computation
Banquet coordination
To-go order preparation
Food station setup
Hospitality service expertise
Menu memorization
Guest seating arrangements
Dining area maintenance
Food sales and promotion
Sales expertise
Food running
Cash handling
Daily specials memorization
Order delivery practices
Item promotion
Guest relations management
Food and beverage pairings
Stocking and replenishing
Wine service
Menu presentation
High-volume dining
Work History
Food and Beverage Server, 07/2020 to Current Highgate Hotels – Addison, TX,
Kitchen prep and cooking. Placing and processing orders.
Food and Beverage Server, 11/2018 to 07/2020 Highgate Hotels – Atlantic City, NJ,
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Served any and all beverages and offered refills.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Checked identification to enforce age regulations for alcoholic beverages.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Directed and managed all banquet functions for 100 person room.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Used cash registers and credit card machines to cash out customers, handling average sale of $100 per table.
Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for a corporate restaurant with social relevancy and intentionality.
Bussed and reset 9 tables per shift, working efficiently to keep dining room and work areas clean.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Displayed enthusiasm and promoted exemplary service to customers, successfully increasing referrals and walk-in business.
Managed food resources, memorized orders and coordinated service in 54-table restaurant.
Moved and set up seating, prepared extra silverware and prepared food items prior to arrival of large groups.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Processed orders and sent to kitchen employees by POS sysytem.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 50%.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Corporate restaurant while maintaining calm, professional demeanor.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Asked customers for feedback, solved problems, provided additional items throughout meal.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Checked guests' identification before serving alcoholic beverages.
Answered customers' questions, recommended items and recorded order information.
Office Assistant, 09/2016 to 11/2018 Accessible Space, Inc. – New Brighton, MN,
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Processed payments and documented account changes for financial accuracy and transparency.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Streamlined processing procedures for various financial and employee documents to improve traceability.
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Executed record filing system to improve document organization and management.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
Verified accuracy of business records by consistently updating customer information.
Arranged rapid office equipment repair and maintenance with vendors.
Processed client rebate reconciliation, reporting and check requests.
Created detailed expense reports and requests for capital expenditures.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Maintained staff directory and company policy handbook for human resources department.
Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
Compiled company information and related material and distributed it to candidates.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Screened applicant resumes and coordinated both phone and in-person interviews.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Organized all new hire, security and temporary paperwork.
Assisted with event planning, including associated travel and logistical arrangements.
Managed multi-line telephone system and greeted claimants during office visits.
Organized, stored and retrieved files to enhance daily operations and support customer needs.
Coordinated board and committee meetings, including schedules, information preparation and distribution.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Oversaw automated tracking and documentation of data, client correspondence and office operations.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Assisted senior recruiting staff with career fairs and recruiting events.
Organized weekly staff meetings and logged minutes for corporate records.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
High School Diploma: General Studies, Expected in 06/2000 Belvidere High School - Belvidere, NJ GPA:
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