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Food and Beverage Manager Resume Example

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FOOD AND BEVERAGE MANAGER
Professional Summary

Experienced Office Management and Administration Professional with 16 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Diplomatic, thorough and steadfast office worker with top-notch administrative skills and solid background in hospitality industry. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Skills
  • Payroll and budgeting
  • Scheduling
  • Event planning
  • Workflow planning
  • Credit and collections
  • Strategic planning
  • Policy and procedure modification
  • Staff management
  • Team leadership
  • Team building
  • Friendly nature
  • Office management
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Relationship building
  • Team standards
  • Sorting and labeling
  • Deadline driven
  • Budgeting
Work History
10/2019 to Current
Food and Beverage ManagerCompany Name – City, State
  • Responded to customer complaints, addressing concerns and distress with amicable interactions
  • Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage
  • Maintained highest standards for beverage quality and service
  • Developed ongoing training initiative to improve beverage knowledge of serving employees, including hourly sommelier program
  • Resolved customer complaints involving food or beverage quality and service
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties
03/2016 to 03/2018
Office ManagerCompany Name – City, State
  • Handled all incoming business and client requests for information.
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Compared vendor prices to ensure optimal savings.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications. 
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Performed billing, collection and reporting functions for office generating over $[Number] annually.
  • Created and finalized contracts for [Produce or Service] deals with customers.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Coordinated special projects and managed schedules.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures. 
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
10/2014 to 01/2016
Bar ManagerCompany Name – City, State
  • Developed unique drink and cocktail offerings to enhance bar reputation.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations and resolving issues in timely manner.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained [Number]% compliance for [Number] inspections.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Developed unique events and special promotions, including [Type] and [Type] to drive sales.
  • Closed out cash register with [Number]% accuracy and prepared cashier report.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
06/2005 to 02/2010
Catering ManagerCompany Name – City, State
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
  • Limited portion sizes and optimized garnish strategies to control food costs.
  • Inspected preparation and storage equipment regularly to assess function and maintain performance for cost-effective, safe operations.
  • Hired and trained both permanent and temporary staff members.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
  • Managed employees throughout preparation and service of [Number] meals per day.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number]% food waste reduction.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Planned meals for events of up to 350 people.
  • Designed catering packages to increase sales and customer experience.
  • Met with clients to outline desired goals and to prepared quotes for overall catering costs.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Placed orders with vendors on regular basis.
Education
2001
High School Diploma
Oceanside High School - City, State
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Resume Overview

School Attended

  • Oceanside High School

Job Titles Held:

  • Food and Beverage Manager
  • Office Manager
  • Bar Manager
  • Catering Manager

Degrees

  • High School Diploma

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