Florida Human Resources Eeo And Communications Officer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seasoned professional with a comprehensive background in communications and marketing including managing campaigns that support project goals while adhering to brand standards.

  • Excellent written and verbal communicator
  • Skilled multi-tasker
  • Deadline-driven
  • Exceptional problem solver
  • Dedicated team player
  • Experienced with multi-media marketing, strategic media placement, and special events planning
Florida Human Resources, EEO, and Communications Officer, 10/2009 to Current
Bickford Senior Living Sioux City, IA,
  • 5219 Cone Road, Tampa, Florida 33610, (813) 623-3031
  • Reference: Doug Benjamin, Vice-President of Florida Field Operations,, (813) 433-3972
  • Immediate supervisor: Marcus B. Tidey, Jr., Vice-President, (813) 603-3123 ext. 109 please do not contact without letting me know in advance - will explain in interview

Devised communication strategies to reach target audiences. Wrote and published human resources documents and employee guidelines. Identified appropriate advertising methods. Generated copy for print and online advertisements. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Drafted written responses to all resident and vendor complaints.

Telephone Claims Adjuster, 09/2008 to 10/2009
  • 3535 W. Pipkin Road, Lakeland, Florida 33811, (800) 841-7475
  • All former employee work verification done through, employer ID 13429

Obtained relevant evidence and information regarding suspicious claims. Conducted interviews, gathered detailed information and completed field investigations. Summarized key findings for internal archival and distribution to other departments.

, 02/1995 to 08/2008
Publix Super Markets, Inc. City, STATE,
  • P.O. Box 407, Lakeland, Florida 33802
  • Hired for Corporate Administration department in March of 1995, transferred into the Marketing department in 1996 as a Traffic Clerk, and was later promoted to Traffic Coordinator. Unfortunately, information is not available for positions held prior to 2004 when data entered into current tracking software per the Publix Personnel Records Department. Pertinent experience is summarized below.

Marketing/Advertising References:

Mark Irby, current Vice-President of Marketing/Advertising, Publix Super Markets, Inc., P.O. Box 407, Lakeland, Florida 33802,, (863) 688-7407

Daniel Zumbrunnen, 30 Rockefeller Plaza, #1604, New York, New York 10112,, (863) 899-6036

Daphne Landers, 301 E. Poinsettia Street, Lakeland, Florida, 33803,, (863) 606-5384

Cindy Barras, 11901 4th Street N, #7303, St. Petersburg, Florida, 33716,, (727) 488-5524

Karen Murino, current Director of Market Research, Publix Super Markets, Inc., P.O. Box 407, Lakeland, Florida 33802,, (863) 413-8174

06/2007 to 09/2008 - Category Marketing Manager for Customer Service Retail Business Unit and the Publix GreenWise Brand

  • Evaluated design and participated in copy development to ensure communications were representative of brand standards.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
  • Wrote creative and engaging briefs for internal and external agencies.
  • Established communication plan for weekly ad insert message boxes, point-of-sale screen advertising, customer magazines, and content to support category objectives and participated in copy development, editing, and approval.
  • Represented the Marketing Group on cross-functional strategy development projects.

10/2004 to 06/2006 - Marketing Services Coordinator

  • Worked effectively in a heavily cross-functional, fast paced environment with internal customers and external vendors to manage effective and efficient execution of marketing initiatives.
  • Provided timely corporate strategic analysis, communication planning, and management of marketing and advertising resources.
  • Represented Marketing on selected broadcast and print production shoots
  • Served as the single point of contact to specific assigned departments within Publix.
: Humanities/Marketing, Expected in 2008
University of South Florida - Lakeland, Florida

For the 2007-2008 school year I enrolled at the University of South Florida intending to pursue a second bachelor's degree in Marketing. I took classes in Business, Marketing, and Humanities while working 50 hours per week. Due to my career change did not pursue degree.

Bachelor of Arts: Christian Education, Expected in 1994
Florida Southern College - Lakeland, Florida

Graduated in seven semesters due to Advanced Placement and CLEP credits. Member of Omicron Delta Kappa National Leadership Fraternity. Multi-year officer in Zeta Tau Alpha sorority.

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School Attended
  • University of South Florida
  • Florida Southern College
Job Titles Held:
  • Florida Human Resources, EEO, and Communications Officer
  • Telephone Claims Adjuster
  • Bachelor of Arts

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