floor manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in restaraunt, medical and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Experienced with MS Word, MS PowerPoint, MS Excel and Google Docs
  • Strategic Business Initiatives
  • Financial Optimization
  • Revenue Growth
  • Sales Expertise
  • Sales Communications
  • Quotas and Goals
Work History
Floor Manager, 06/2022 - Current
Live Nation Entertainment Inc Saratoga Springs, NY,
  • Managed 15 front of house staff which includes bartenders, servers, host and bussers
  • Opened accounts with Yelp, Opentable, Google business, Instagram, Doordash, UberEats, GrubHub, Smarttab, Monkeybrains, Food vendors and Alcohol vendors
  • Created employee schedules to align coverage with forecasted demands
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Monitored inventory to determine loss points, maintain clear records and strengthen controls
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Submitted reports to senior management to aid in business decision-making and planning
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held weekly meetings with staff to identify techniques to overcome sales obstacles.
Physical Therapy Aide, 06/2020 - 03/2022
Hca Pasadena, TX,
  • Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
  • Executed individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
  • Managed patient schedule for therapy department to make sure patients were on time per their schedule
  • Ensured that staff were implementing best care and progression of patients that entailed each patient was satisfied
  • Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility
  • Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment
  • Recorded patient status in progress notes

Assistant Manager, 11/2018 - 05/2020
Jack In The Box, Inc. Wildomar, CA,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
Brand Ambassador/Sales, 03/2015 - 06/2016
Armani Exchange City, STATE,
  • Designed, filled and arranged eye-catching product floorsets to increase sales
  • Engaged, educated and befriended customers to deliver amazing shopping experience
  • Showed understanding of customer's personal style and preferences when offering product advice
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Bachelor of Liberal Arts: Kinesiology, Expected in 12/2019
Saint Mary’s College of California - Moraga, CA,
Status -
High School Diploma: , Expected in 06/2014
Menlo-Atherton High School - Menlo Park, CA,
Status -
  • Servsafe food manager certification, July 2022
  • Bartending certification, January 2022

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Resume Overview

School Attended

  • Saint Mary’s College of California
  • Menlo-Atherton High School

Job Titles Held:

  • Floor Manager
  • Physical Therapy Aide
  • Assistant Manager
  • Brand Ambassador/Sales


  • Bachelor of Liberal Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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