floor manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
Point of Sale Systems
Onboarding and Orientation
Employee Coaching and Motivation
Staff Training
Team Building
Work Planning and Prioritization
Scheduling and Coordinating
Problem Resolution
Employee Management
Computer Skills
Human Resources Management
Shift Scheduling
Decision Making
Customer Relationship Management
Customer Service
Time Management
Calm Under Pressure
Cash Handling
Friendly, Positive Attitude
Good Work Ethic
Active Listening
Team Management
People Skills
Conflict Resolution
Reliable Team Worker
Cash Drawer Operations
Dependable and Cooperative
Collaboration and Teamwork
Time Management and Prioritization
Multitasking and Organization
Attention to Detail
Customer Relations
Teamwork and Collaboration
Handling Complaints
Documentation and Recordkeeping
Excellent Multi-Tasker
Neat, Clean and Professional Appearance
Math and Language Skills
Reliable and Punctual
Experience
Floor Manager, 04/2021 - Current Petco – Dover, DE,
Managed restaurant opening and closing procedures to optimize restaurant readiness and maintain strict financial controls.
Delegated tasks appropriate to individual employees to provide development opportunities.
Connected with customers to provide assistance and collect feedback to optimize operations.
Maintaining labor cost low while providing the best customer service/dining experience
Customer service/satisfaction
Handled payroll for over 50 employees
Inicial application process
Assessed team member performance and developed improvement plans for weak points.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees proactive strategies to meet operational and sales goals.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Bellman, 10/2020 - 03/2021 Firstservice Residential – Ashburn, VA,
Greeted visitors pleasantly upon arrival and offered immediate assistance.
Responded to guest concerns and requests and quickly handled issues.
Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
Greeted guests coming in and held doors open for people entering building.
Escorted travelers to and from guest rooms and assisted with luggage.
Delivered packages, messages and other items to guest rooms.
Hailed taxis and arranged comfortable transportation for hotel guests.
Gathered information from front desk about important and upcoming guests.
Picked up and dropped off heavy laundry bags for guests.
Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
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