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flo resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Organized FLO with 6 years of experience in the warehouse industry. Skilled at loading, unloading and AGV with dedication to streamlining organization and maintaining efficiency. Reliable and professional worker with previous experience in the training department at DHL and over 20+ years of management experience with other companies.

Skills
  • Quick Learner
  • Customer Service
  • Teamwork and Collaboration
  • Motivated Team Player
  • Attention to Detail
  • Problem-Solving
  • Time Management
  • Critical Thinking
  • Decision Making
  • Task Prioritization
  • Stocking and Replenishing
  • Organization and Categorization
  • Equipment Operation
  • Quality Control
  • Staff Training
  • Forklift Operation
  • Product Inspection
  • Warehouse Coordination and Support
  • Moving Freight
  • Shipment Receiving
Experience
02/2016 to Current FLO A Wireless | Santa Clara, CA,
  • Unloaded products and stocked shelves to resupply new merchandise and items.
  • Adhered to safety regulations, operating procedures and quality standards.
  • Established routines and workflows to drive efficiency and productivity.
  • Assisted other team members with loading and unloading to facilitate timely service.
  • Enforced business culture of ethical conduct, compliance and safety to protect employees.
  • Prepared and packed orders for shipment using appropriate materials.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in applicable cells.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Compared merchandise invoices to items actually received.
  • Operated forklift to transport heavy loads.
05/2009 to 12/2015 Store Manager The Tjx Companies, Inc. | Langhorne, PA,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
02/1994 to 05/2008 Department Manager Lowes Home Improvement Stores | City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Exercised Claire judgment and decision-making in escalating concerns and resolving issues.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Monitored staff performance and addressed issues.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Maintained adequate staffing to meet objectives within budget.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
Education and Training
Expected in to to | Business Management The Ohio State University, Columbus, Ohio, GPA:

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Resume Overview

School Attended

  • The Ohio State University

Job Titles Held:

  • FLO
  • Store Manager
  • Department Manager

Degrees

  • Some College (No Degree)

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