Office Coordinator with experience supporting multiple physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.
Extensive anatomy/physiology knowledge
Healthcare billing proficiency
Problem resolution ability
Extensive medical terminology knowledge
High morals and ethics
03/2001 to 03/2016
Flight LeaderDelta Airlines － Atlanta, GAAs Flight leader it was my responsibility to coordinate with the Operation Command Center, gate agents, cleaning services, and flight crew for all operations with the fight. This included customer service, passenger safety, and inflight medical or aircraft emergencies in an every changing environment. Attention to detail and ability to multi task was crucial.
01/2006 to 01/2007
Office CoordinatorCoral Springs Medical Center － Coral Springs, FLCarefully selected, developed and retained qualified staff, as well as trained new staff annually.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Directed patient flow during practice hours, minimizing patient wait time. Arranged and assisted with hospital admissions. Completed registration quickly and cordially for all new patients.
01/2003 to 01/2004
Office CoordinatorAll Children's Hospital － Tampa, FLOrganized and lead weekly personnel meetings with team members. Conducted or approved the performance evaluations for registration employees. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Acquired insurance authorizations for procedures and testing by the physicians. Arranged and assisted with hospital admissions.
01/1992 to 01/1997
Medical Receptionist 2Kaiser Permanente Medical Group － Riverside, CACompleted registration quickly and cordially for all new patients. Scheduled patient appointments. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Efficiently performed insurance verification and pre-certification and pre-authorization functions.