A highly trustworthy individual with a discreet disposition, committed to superior customer service with strong interpersonal skills. Work well one-on-one and in team settings. Proven experience in a demanding work environment dealing successfully with competing needs and diverse
challenges.
Highlights
Microsoft Word * Excel * Publisher * PowerPoint * QuickBooks * Outlook
Accomplishments
Awarded top prize for most sales of targeted product on a quarterly basis.
DEPENDABLE/DEDICATED Committed to fulfilling assignments from the scheduling department 24 hours a day, 20 days/month Proactive in creating a team player atmosphere with fellow crew Able to handle all emergency situations Provide exceptional customer service through greeting, serving and meeting customer needs.
Sales Associate/Key Holder, 05/2013 - 02/2015 Cole Haan – Little Rock, AR,
Answered customers’ questions and addressed problems and complaints in person and via phone.
Approached customers and recommended products to meet customers' needs.
Friendly, warm and helpful demeanor towards customers.
Promoted to Key Holder after 1 year and opened and closed the store, which included counting cash drawers and preparing deposits.
Maintained visually appealing and effective displays for the entire store. Built up/broke down special displays/
Educated customers on product and service offerings.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Communicated information to customers about product quality, value and style.
Built and maintained effective relationships with peers and upper management.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Processed all sales transactions accurately and in a timely fashion.
Director, 05/2011 - 01/2014 University Of Idaho – Moscow, ID,
Receptionist/Admin. Assistant, 01/1986 - 01/1994 Department Of Agriculture – Heavener, OK,
Secretary, 01/1985 - 01/1986 Department Of Agriculture – Hines, OR,
Secretary, 01/1983 - 01/1984 SAVINGS OF AMERICA – City, STATE,
Education
Child Development Associate Certificate: Early Childhood Education, Expected in 2008 - Windwood Presbyterian Church - Spring Cypress, Texas GPA:
In addition:
Houston, Texas 1998-2013
Obtained 24-60 hours/year of CEU's while employed in the field of Early Childhood Education.
Interests
Managed the following operational aspects of three State Licensed programs: the Preschool, the Mother's Day Out Program and the Before/After school program Effectively handled customer service, interviewed/hired, implemented curriculum, created/executed monthly events, managed 20 teachers/staff members, ensured policies/procedures and the Minimum Standards required by the State, were adhered to and followed Jessica Claire EFFECTIVE COMMUNICATOR Verbal communications skills evident in presentations, managing conflict, dealing with customers, staff and in administrative meetings Written communication skill evident through prepared documents, correspondence, flyers/brochures & newsletters with parents, staff & school administrators Life Christian Preschool, Katy, Texas, 06/2009 - 06/2011 DIRECTOR - EDUCATIONAL PROGRAM ENERGETIC/DILIGENT Tackled the challenge to create and establish a small 2 day program from the ground up in 3 months i.e., developed a $20k/year budget, tracked spending, hired staff, created curriculum, implemented/outsourced enrichment programs, furnished classrooms, self-taught QuickBooks to perform A/P, A/R & payroll. SELF MOTIVATED Given full responsibility/accountability to steer program to success. Personally pursued ways to consistently better serve the program by attending monthly meetings with the Katy Area Directors group to gain knowledge/insight, ideas and support St. Bartholomew Catholic Church - Katy, Texas, 1/2000-3/2004 & 6/2006 -5/2008 Teacher/Art Coordinator/Co-Director HARD WORKING Committed to working with children ages 18 months - 4 years of age Planned and created monthly art projects for each age group based on seasonal and holiday activities and events In 2006, was promoted to Co-Director for the Mother's Day Out program In 2006, identified the need for the program to be State Licensed and aided in the process to become licensed Claire Medical Services, Houston, Texas, 4/2004-4/2005 Receptionist & Medical Records Coordinator FLEXIBLE/ADAPTABLE Successfully trained quickly on the job with no prior experience in the medical field Processed incoming/outgoing patients, greeted customers, answered phones, scheduled appointments, ordered office supplies, created filing system for patient medical records Transcribed physicians' medical notations.
Skills
Approach, closing, Excellent communication, customer service, DEPENDABLE, Excel, Outlook, PowerPoint, Publisher, Microsoft Word, QuickBooks, selling, scheduling, team player
Additional Information
LEADERSHIP APTITUDE Managed the following operational aspects of three State Licensed programs: the Preschool, the Mother's Day Out Program and the Before/After school program Effectively handled customer service, interviewed/hired, implemented curriculum, created/executed monthly events, managed 20 teachers/staff members, ensured policies/procedures and the Minimum Standards required by the State, were adhered to and followed Jessica Claire EFFECTIVE COMMUNICATOR Verbal communications skills evident in presentations, managing conflict, dealing with customers, staff and in administrative meetings Written communication skill evident through prepared documents, correspondence, flyers/brochures & newsletters with parents, staff & school administrators Life Christian Preschool, Katy, Texas, 06/2009 - 06/2011 DIRECTOR - EDUCATIONAL PROGRAM ENERGETIC/DILIGENT Tackled the challenge to create and establish a small 2 day program from the ground up in 3 months i.e., developed a $20k/year budget, tracked spending, hired staff, created curriculum, implemented/outsourced enrichment programs, furnished classrooms, self-taught QuickBooks to perform A/P, A/R & payroll. SELF MOTIVATED Given full responsibility/accountability to steer program to success. Personally pursued ways to consistently better serve the program by attending monthly meetings with the Katy Area Directors group to gain knowledge/insight, ideas and support St. Bartholomew Catholic Church - Katy, Texas, 1/2000-3/2004 & 6/2006 -5/2008 Teacher/Art Coordinator/Co-Director HARD WORKING Committed to working with children ages 18 months - 4 years of age Planned and created monthly art projects for each age group based on seasonal and holiday activities and events In 2006, was promoted to Co-Director for the Mother's Day Out program In 2006, identified the need for the program to be State Licensed and aided in the process to become licensed Claire Medical Services, Houston, Texas, 4/2004-4/2005 Receptionist & Medical Records Coordinator FLEXIBLE/ADAPTABLE Successfully trained quickly on the job with no prior experience in the medical field Processed incoming/outgoing patients, greeted customers, answered phones, scheduled appointments, ordered office supplies, created filing system for patient medical records Transcribed physicians' medical notations.
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