Flagship Store Manager Resume Example H&M

FLAGSHIP STORE MANAGER

Professional Summary

Recently relocated back to Boise, Idaho offering an extensive background in retail customer service, high sales volume, employee development, and commercial merchandising. Driven in a fast pace environment and results focused.

Highlights

Store operations management

Sales forecasting

Scheduling and payroll

Recruiting, interviewing, and on-boarding

Training and development

Merchandising

Inventory and Loss Prevention

Exceptional leader

Sociable personality

Team-oriented

Self motivated

Responsible

Detail-oriented

Strong communication skills

Accomplishments

Awarded "Best Increase In Great Place To Work Survey" in 2014 with a 95% score at the H&M West Coast Hanger Awards.
Successfully participated in 5 new H&M store openings located within the Washington, Oregon, and Idaho markets.
Exceeded the company's internal promotion goal each year by at least 50% and promoted 5 Visual Merchandisers, 4 Supervisor Managers, 2 Store Managers, and 2 District Level Positions from 2013-2015.
Requested to be 1 of 2 store managers to run the H&M pop-up store at the two week Coachella Music Festival event in April 2015.
Achieved the fastest U.S. selling of the designer collaboration with Alexander Wang in November 2014 with a 92% sell thru on opening day.
Also participated, planned, lead, and executed in various designer collaborations including Versace, Masion Martin Margiela, Lanvin, Sonia Rykiel, Marni and in November 2015 Balmain.

Experience

H&MFlagship Store Manager | Seattle, WA | September 2014 - 2015

Promoted to Flagship Store Manager assigned to manage the downtown Seattle location.
Financially forecast, budget, and achieve weekly sales in a high volume store.
Supervise 35-40 employees including a management team and a visual merchandise team.
Execute the schedule and ensure proper staff planning according to budget, SPH, and store needs.
Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
Develop, manage, and coach staff to maintain the highest level of direct and indirect customer service on all aspects of the selling floor.
Manage the recruiting process and provide succession planning for all staff and management team in the store.

H&MStore Manager | Boise, ID | November 2013 - September 2014

H&MDepartment Manager | Seattle, WA | August 2009 - November 2013

H&MSales Advisor | Seattle, WA | September 2008 - August 2009

Tommy Bahama CorporateSamples Coordinator | Seattle, WA | March 2005 - September 2008

Set up seasonal production orders and sample orders through the data entry system.
Receive, unpack, hang, label, and inventory weekly shipments of 60-100 boxes of samples.
Organize, maintain, and archive all sample areas including the seasonal rotation of all brands.
Assist in the quarterly sales meetings preparation by working with the Art, Design, & Sales Management teams.
Assist in organizing and setting up the meeting room and maintaining overview of all pieces in each collection.
Partner with the e-Commerce team by gathering and tracking samples in and out from photo studio hand offs.
Ship out all samples ordered or requested by our PR Firm for magazines, TV, and movie productions including Oprah Magazine, Golf Digest, and Redbook.

Education

High School DiplomaEastlake HighSammamish, WA | 2004

Resume Overview

Companies Worked For:

H&M
Tommy Bahama Corporate

School Attended

Eastlake High

Job Titles Held:

Flagship Store Manager
Store Manager
Department Manager
Sales Advisor
Samples Coordinator

Degrees

High School Diploma

Flagship Store Manager Resume Example

Resume Score: 70%

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