Hardworking with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.
Skills
Work History
First National Bank07/1976 to 12/1978 First Nation Bank, Las Vegas, NV
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Turned in excess cash to maintain drawer security.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Counted and packaged currency and coins.
Reconciled cash drawer and resolved discrepancies.
Placed orders for customer checks and verified starting numbers.
Audited fellow teller currency to contribute to dual-control procedures.
Logged cashier's checks and other transactions to maintain accuracy of account records.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cocktail Server08/1979 to 01/1992 Imperial Palace Hotel And Casino Showroom, Las Vegas, NV
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Checked identification to enforce age requirement for alcoholic beverages.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Built solid rapport with many frequent patrons to cultivate guest loyalty.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Ensured superior service and efficiency at all times.
Communicated with guests to record orders and assess needs.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Reviewed identification in adherence with state and federal laws for serving alcohol.
Maintained accuracy and efficiency when processing sales transactions.
Loaded trays with accessories, including eating utensils, napkins and condiments.
Food Service Manager II02/1993 to 10/2018 Clark County School District, Las Vegas, NV
Limited portion sizes and used garnishes to control food costs.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 2.5% food waste reduction.
Set schedules for 30 staff by planning and designating shifts and hours.
Reviewed and approved employee schedules and timesheets.
Oversaw training of more than 30 team members.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
Tracked food production levels, meal counts and supply costs.
Managed employees throughout preparation and service of 750 meals per day.
Organized and oversaw food service training to educate employees on Food Borne Illnesses, Sanitation, and Production.
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Kohl's Seasonal Associate10/2019 to 12/2019 Kohls Corp., Henderson, NV
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
