first data merchant services account manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
First Data Merchant Services Account Manager, 10/2010 to Current
Roseville, CA,
  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Reviews all major deliverables to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an efficient manner Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
  • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
  • Communicates the client's goals and represent the client's interests to the team.
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client.
First Data Merchant Services Relationship Repre, 04/13,2009 to 10/2010
New Hampshire, OH,
  • Resolve merchant inquires received from inbound calls related to billing, reporting, payments and products Review and analyze merchant accounts to proactively spot issues regarding interchange, funding, or any other potential merchant business impact while simultaneously providing superior customer service Highly focused and detail-oriented while supporting complex and time-sensitive operations related to merchant concerns.
Executive Recruiter, 01/2007 to Current
HoneywellCamp Hill, PA,
  • Developed relationships with Hospices and Home Healthcare industries to grow client database Managed a full-cycle desk of sales and recruiting Maintained relationships by scheduling client and candidate visits and interviews Recruited top talent in the marketplace through sourcing and networking.
First Data Merchant Services Account Manager / , 01/2006 to 11/2007
Chino Hills, CA,
  • Enhanced full customer relationships by proactively cross-selling and up-selling products Retained accounts by addressing and resolving Merchant issues Responsible for responding to and resolving merchant contractual issues Provided courteous and accurate customer service.
Administrative Assistant, 09/2005 to 03/2006
Motorola SolutionsCity, STATE,
  • Set up appointments Responsible for obtaining documents needed for loan closing Ordered appraisals and title work Answered client questions pertaining to loan process.
Quality Analyst, 09/2004 to 08/2005
Amsted RailCity, STATE,
  • Monitored inbound and outbound customer service calls for accuracy and centricity.
  • Coached customer service representatives on new and existing processes to enhance knowledge and increase productivity and time management Balanced and tracked monthly site reporting numbers Facilitated customer service training and refresher courses.
Mortgage Research Specialist, 04/2001 to 08/2004
East West Bancorp, Inc.City, STATE,
  • Completed research and follow up on issues elated to the servicing of mortgage loans Implemented and tested database to provide tracking of customer issues Handled escalated customer issues that pertained to the servicing of the mortgage loan.
Relationship Manager, 07/1998 to 08/2001
JB HaslettCity, STATE,
  • Retained client relations through sales and upgrades of portfolios Served as liaison between bank and merchant for managing bill back interchange Prepared and maintained merchant contract Conducted rate reviews for processing credit card transactions.
Bachelor of Arts: Business Administration, Expected in 2013
San Francisco State University - San Francisco, CA

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Resume Overview

School Attended

    Job Titles Held:

    • First Data Merchant Services Account Manager
    • First Data Merchant Services Relationship Repre
    • Executive Recruiter
    • First Data Merchant Services Account Manager /
    • Administrative Assistant
    • Quality Analyst
    • Mortgage Research Specialist
    • Relationship Manager


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