Account Representative who excels at building a loyal customer base to achieve both short and long-term organization sales goals.
Consistently successful professional golf career blending experience in sales, retail, marketing, and advertising. A full complement of skills including staff management, golf shop operations, including sales and financial accountability, customer service, tournament set up and coordination, and junior, women's and couples program development and leadership. Very positive reputation for a consistently upbeat and attentive attitude regarding customer relations and service, an eye for detail in critical areas, and a commitment to new member growth and development as an enthusiastic club ambassador.
Serve as Acting Head Professional in absence of Head Professional, while maintaining accountability for key areas of daily operations.
Staffing - Assist in the supervision of three Assistant Golf Professionals as well as 10-15 part time employees, while maintaining weekly payroll. Ensure in self and staff an adherence to the highest level of service and hospitality for all members and guests, while promoting the game
of golf and serving as ambassador for the club.
Golf Shop Management - Assist and manage merchandise in a golf shop grossing $250,000 in sales of apparel, clubs and accessories annually. Active in pricing, merchandising, ordering and inventory control.
Tournament Operations - Coordinate and assist 65+ tournaments per year as well as 5 outside outings.
Teaching / Junior Programs / Clinics - Conduct private lessons to all ages and ability levels (200+ private lessons), while organizing, promoting and conducting a series of ladies clinics and coordinating a successful spring and summer junior program with 50+ students and increasing participation by 50% from 2012 to 2013.
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