Finishing Carpenter Resume Example
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FINISHING CARPENTER
Summary
Versatile Carpenter with 15+ years of experience on various construction sites, including several new home developments. Able to complete tasks on time and with little guidance. Successful at guaranteeing client satisfaction through meticulous and long-lasting work.
Finish carpenter with demonstrated command of Business practices. Customer service expert with developed aptitude for bookkeeping and recordkeeping.
Project Management student with background in Carpentry, and woodworking. Strong technical proficiency with work history in customerservice. In-depth knowledge of Microsoft Office coupled with spreadsheets and presentation design abilities. Proven history of office management and leadershipskills. .
Forward-thinking Small Business Owner with extensive knowledge of handyman and laborer markets and companies. Known for making profitable decisions and increasing revenues through streamlining processes. Trained in business management with understanding of maintenance requirements and scheduling.
Enterprising Small Business Owner with 7 years of office management experience. Expert in management of employees with excellent budgeting, employee training and communication skills. Dedicated to increasing revenue and running smooth business operations.
Diligent consultaxnt with over 10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Customer-oriented business owner with over 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Intelligent and enterprising business owner with 10 years of experience in consulting and carpentry industry. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills.
Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Ambitious student pursuing Bachelor's in Project Management degree eager to contribute developed knowledge in contracting Consultant role. Skilled in recordkeeping and scheduling in office and retail settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Customer Service and de-escalation skills, record keeping, accounting and bookkeeping, reception, presentation creation, communication skills, research work, inventory skills, supervised team of 7 coworkers on reset project
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Experience
Finishing Carpenter | 01/2007 to 01/2020United Wholesale Mortgage Corp. - Pontiac , MI
Set up delivery of b materials to arrive in time for production start date.
- Installed and finished wood trim, doors and cabinets for new construction and renovation projects.
- Maintained high standards of workmanship with accurate, detail-oriented finishing work.
- Produced high-quality work in full compliance with project standards and good carpentry practices.
- Measured, ordered and installed customers' windows and glass doors.
- Examined buildings and project specifications to determine measurements and dimensions.
- Organized assigned tasks for completion on individual and team levels.
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
- Conducted 14-day inspection and performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts supply building.
- Oversaw office financial management, including AP/AR and payroll administration.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Increased field productivity by reorganizing installation methods and teams.
- Planned for major business changes including system conversions and office moves.
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
- Ensured that all operations met federal and state laws.
- Performed billing, collection and reporting functions for acquisitions office generating over $25000 annually.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Prioritized project components and organized scopes.
- Managed office inventory by maintaining documentation of stock.
- Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
- Revised production schedules to account for changing designs, shortages and other types of interruptions.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Collaborated with management, sales and engineering to adjust plans and maintain targets.
- Planned and delegated work to meet planned project and production goals.
- Submitted new system orders and completed related paperwork.
- Decreased work flow stoppage by monitoring member certifications, developing crew lines and training staff on preferential bidding systems.
- Streamlined operational efficiencies by assigning crew schedules while adhering to contractual and FAA restrictions.
- Updated reports and daily logs for management use and permanent files.
- Implemented pilot overtime process to save charter outsourcing costs.
- Ensured 100% government regulation adherence by maintaining confidential documentation and complying withinternational trip customs and cabotage laws.
- Outlined production commitments and timetables using sales forecast information.
- Analyzed demand and recommended updates to calendar schedule.
Retail Field Specialist | 08/2014 to 11/2014Massmarkets - Unavailable , NC
- VisabilityMerchandising
- Recommended merchandise to customers based on needs and preferences.
- Consistently put customers first by handling needs with sense of urgency and compassion.
- Returned items to shelves and maintained organized appearance.
- Discussed merchandise needs with shift supervisors.
- Selected merchandise based on most favorable price and quality.
- Created visual marketing and styled window displays.
- Planned product displays to increase sales.
- Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays.
- Created merchandise displays based on planogram.
- Tracked store inventory and oversaw ordering processes.
- Promoted new product releases and limited edition items to drive sales.
- Presented updated floor plans and design strategy to store management.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Earned reputation for good attendance and hard work.
- Achieved cost-savings by developing functional solutions to practical problems.
- Performed site evaluations, customer surveys and team audits.
- Supported Electronics department by compiling paperwork and taking detailed meeting minutes.
- Completed reset project resulting in better sales.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Marketing Consultant | 01/2008 to 08/2014Mosaic Sales Solutions - City , STATE
- Analyzed consumer behavior data to develop and budget campaigns tailored to different media outlets to achieve the company's advertising objectives.
- Partnered with leadership to create weekly bulletins, which were sent out to all employees.
- Presented robust marketing plans to communicate research findings, target market analysis, strategy and budget breakdown.
- Managed customer digital marketing strategies to meet client goals and objectives.
- Led information-gathering consultation meetings with various clients to determine marketing goals and available budget.
- Designed sleek, on-brand graphics for traditional and digital marketing campaigns.
- Tracked marketing campaign metrics and reported effectiveness to clients.
- Crafted effective copy for marketing campaigns resulting in high ROI and exceptional SEO results.
- Spearheaded development and implementation of email campaigns.
- Collaborated with various departments to achieve client vision and marketing objectives.
- Researched clients and competitors to ascertain information useful for developing focused marketing solutions.
- Managed social media platforms daily by posting riveting content and engaging with followers.
- Measured marketing, advertising, and communications program performance and developed strategy.
- Devised data collection processes and procedures, including surveys, polls and questionnaires.
- Assessed consumer needs and buying habits to identify potential markets and product demand variables.
- Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
- Supervised external branding strategies for purpose of single message output.
- Assisted clients in determining and elevating marketplace positioning.
- Drafted and proofread marketing, advertising and website copy.
- Managed client marketing strategies and product promotion campaigns.
- Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
- Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
- Collected and analyzed consumer data, including demographics, preferences and purchasing trends.
- Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members.
- Gathered competitor data, analyzing pricing, product sales and marketing strategies.
Inbound Call Center Agent | 07/2005 to 10/2008StarTek - City , STATE
- Handled 450 inbound calls each day covering new cell service and existing billing topics.
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Accepted inbound calls and reached out to connect with customers in need of service and support.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Resolved average of 1750 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Ranked in top 5% for customer satisfaction among 550 competing inbound call representatives.
- Consulted with customers regarding cell phone service needs, addressing equipment and billing concerns.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Handled escalated customer service concerns from number porting to billing and account questions to preserve revenue streams from key customers.
- Maintained 96.7% satisfaction rating with customers by providing exceptional service and support.
- Accurately documented calls and caller information in account software and made updates to data as needed.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered customer support to 1750 callers each week.
- Corresponded with porting department team members to build and implement successful solutions to customer problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
Strayer University - - City,State | | Bachelor of ArtsInformation Technology Project Management, Expected in 08/2024
- 3.8 GPA
- Major in Business Administration
- Completed continuing education in Project Management
Ashford University - - City,State | | Bachelor of ArtsBusiness Administration And Management, Expected in 08/2024
- Completed coursework in Computer Science, English 101 and English 201
Colorado Technical University - - City,State | | Bachelor of ScienceBusiness Administration And Management, Expected in 08/2024
- Completed professional development in Communication Skills
- Completed coursework in Sociology 101, Psychology 101 and Time Management
- Major in Business Management
Bossier Parish Community College - - City,State | | Bachelor of ScienceBusiness Administration And Management, Expected in 08/2024
- Disabled Students of BPCC Member
- Completed coursework in Business 101, Legal Studies 101 and Ethics
- Completed continuing education in Communication Skills
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Resume Overview
School Attended
- Strayer University
- Ashford University
- Colorado Technical University
- Bossier Parish Community College
Job Titles Held:
- Finishing Carpenter
- Retail Field Specialist
- Marketing Consultant
- Inbound Call Center Agent
Degrees
- Strayer University - City , State | Bachelor of Arts
Ashford University - City , State | Bachelor of Arts
Colorado Technical University - City , State | Bachelor of Science
Bossier Parish Community College - City , State | Bachelor of Science
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