Working with G.C. Services I was responsible for setting arrangements to accommodate customers with making payments bills. I also processed payments for customers, kept them informed on there balance and next payment and also gave them options to make there next payment a little easier. I accomplished satisfying my customer in less than two minutes per call.
My duties are to retain consumers, by offering what is available that
will suit consumers needs. Make sure i stay updated with change that
is constantly taking place because the more i understand and is aware
of, the more i can assist and retain consumers. Account service is also
very important. Make sure the contact information and the equipment
information is correct. Make sure everything is taken care of the
first time the consumer calls.
I assist consumers with on-line accounts, updating contact information, and answer any question that they may have about there accounts. I also made sure that consumers are aware of any changes that may be beneficial them. I assist with placing orders, giving times and dates of when orders will ship and arrive. I keep track of new and upcoming promotions, events, and products.
My job was technical support for a wireless phones company. I also
assisted with phone activations as well as billing matters, and account
information. I was able to up sell different wireless phones, plans and
extra equipment to a wide variety of consumers. I also kept up with any changes, events and upcoming promotions in order to stay knowledgeable in my field of work.
I am a very ambitious person that is always up for a challenge. My goal
is to succeed in anything that I do. I have good communication skills, I
am very dependable, and I get along well with others. I have been a
customer service representative for a long while now, and I feel like I
would be perfect for the position that you have to offer. I plan to
excel, grow and be a great asset to this company.
I joined the Army Reserves in which I completed
basic training and supply specialist school.
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