Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member versed in cash handling processes and management principles.
Cash handling expertise
Advanced clerical knowledge
Strong account analysis skills
Rapid data entry skills
Night and safe deposit procedures
Rapid 10-key data entry
Consumer banking specialist
Ledger and balance sheet competency
Compliance, banking laws and regulations
Excellent time management skills
07/2013 to Current
Financial Sales ConsultantPNC Bank – Salisbury, MD
Responsibilities includes but not limited to maximizing sales and service performance by selling PNC products and services to new and existing clients to drive profits and increase customer enrollment and engagement.
Creating new sales and marketing tactics to drive business and increase branch traffic.
Planning events, targeting specific clientele, to increase awareness of new products and services and increase client's share of wallet.
Working to meet monthly quotas regarding service and product sales to maintain company standards in both financial and customer service excellence, as measured by Gallup.
Maintain confidential records and information in bank's software system.
Ordered and distributed office supplies while adhering to a fixed office budget.
Answered and managed incoming and outgoing calls while recording accurate messages.
Compiled company information and related material and distributed it to candidates.
Assessed clients' financial situations to develop strategic financial planning solutions.
Act as Leader to a full branch staff in absence of Manager.
Actively proposes needs-based financial solutions to new bank clients and companies through Interviewing customers and potential customers to assess lending needs and recommend suitable products and services Establishing loan applications, obtaining credit reports, and making recommendations to underwriters for final approval Processing loans and finalizing required documentation to complete title transfers and record liens Ensuring compliance with FDIC regulatory laws, policies, and procedures Supporting branch personnel using a variety of technologies, including audiovisual conferences and webinars Substantial experience working with the following loan products: lines of credit, mortgage refinancing for personal and commercial properties, Visa Credit Card products, auto loans, personal and business secured and unsecured loans.
Services current business relationships through ongoing account reviews.
Analyzes customer situations, determining best advice and product approach for customer contact situations.
Engaged with branch activities and commitments that helped grow consumer loans and workplace goals on a month to month basis.
Maintains weekly activity log to substantiate advisory and referral activity and follows up on the activity levels of all products including investment, mortgage, and wealth management opportunities.
Markets, services, and promotes the bank's financial products to clients and companies.
Conducts workplace banking events, financial seminars, and presentations for company employees and executives and/or vice presidents.
Actively solicits new customers for investment portfolio.
Conducts sales calls to maintain current business relationships.
Setup workplace banking events with various organizations by cold calling prospect clients, as well as through existing clients.
Assist in maintaining branch inventory of supplies through PNC Buys.
Work in a fast pace business environment meeting hard deadlines Accomplishments Certified Workplace Ambassador Certified in PNC Conversations.
Certified in having the knowledge for Bank Regulation Webinars.
Nominated for a promotion during my first week of hire.
Skills Used Effectively operate all bank electronic and database systems, utilizing bank software such as SharePoint, Genesis, electronic financial tools, LotusNotes, Host, Xnet systems, and MS Office.
Computer operator, ATM, Detail Oriented, Bank Knowledge plus other knowledge and skills used to be efficient and effective to get the job done.
My responsibilities includes but not limited to training my kids to have a successful and fulfilled life by teaching morals and rights from wrongs.
I wear many titles and the job is everlasting.
I am a Teacher, Nurse, Personal Banker, Problem Solver, Financial Manager, Housekeeper, Financial Adviser, Enthusiast, Family Therapist and Psychologist, Arts and Crafts Coordinator, Sanitation and Safety Trainer, Personal Shopper, Stylist, Hygienist, Story Teller Protector/Body Guard and providing unconditional love.
Accomplishments Two Beautiful daughters whom are at the top of their classes.
Skills Used Time management Research and Problem Solving Organizational Skills Communication Collaboration Teaching, Supervising, Managing People Dedication and Reliability.
01/2005 to 01/2007
studentWilmington University – Dover, DE
Human Resource Management and Related Studies
01/2004 to 01/2009
Branch Senior Sales and Services AssociateChevy Chase Bank – Salisbury, MD
Responsible for new deposits, investments, mortgages, loans and business accounts.
Provide a superior level of customer service and relations.
Promoted the sales and services principles through coaching, guidance and staff motivation.
Achieved and exceeded individual and branch sales goals by increasing branch revenue in new deposits and investments.
Maintained individual sales goals through new profitable customer banking relationships, credit cards, home/consumer loans, investment referrals, follow-up calls, outbound calls, and exploring present and future needs of existing account holders by cross-selling.
Supervised, coached, motivated and trained staff.
Assisted in the overall management and operations of the branch as well as Manage branch in absence of Branch Manager.
Vault and teller drawer management.
Handled branch cash levels directly with Dunbar to relieve high levels of cash or to replenish cash level.
Awarded title Records Coordinator by ensuring all audit and security policies and procedures are followed in day to day operation in accordance with Bank policy and Federal Regulations.
Greeted and approach customers and prospective customers in the supermarket aisles, local community, and Universities.
Participated in community and Universities events to position the bank as a leader within the region.
Relationship Liaison by enhancing customer retention resolving problems and researching customer inquiries, order checks and/or debit cards, accept and forward wires, bonds, performed supervisor overrides, draw audits, and signatory of Cashier Checks.
Human Resource Management.
01/2002 to 01/2004
Chair Secretary AssistantDelaware State University – Dover, DE
Design agendas for departmental programs, handled multiple tasks in a stressful challenging environment during peak periods.
Clerical, answering multiple phone lines, preparing emails, setting up conference calls, faxing, copying, errands, computer literacy for excel, words etc.
Organized and prepared living arrangements for foreign exchange student and provided campus guidance.
Assisted in organizing Departmental Solidarity Potluck Secretary for Foreign Languages Club Direct students to Professors' offices and classrooms, announce class cancellations.
01/2000 to 01/2001
New Account SpecialistMBNA Bank – Dover, DE
Outbound calling for credit card sales.
Delivered prepared sales talks, reading from scripts that described products and services, in order to persuade potential customers to purchase a product or service.
Explained products or services and prices, and answered questions from customers Utilized auto-dialer to receive and make phone calls to potential customers.
Obtained customer information such as name, address, and payment method, and entered orders into computers.
Homemaker/CaregiverPack Household – Salisbury, MD
Master of Science: Human Resource Management Wilmington University - Dover, DE Human Resource Management
BS: Psychology Delaware State University - Dover, DE Psychology