Financial Ops Generalist Resume Example Ricoh Americas Corporation

FINANCIAL OPS GENERALIST

Summary

Secure an Administrative position that will enable me to use my strong communication and organizational skills, customer service and accounting background and my ability to work well with people.

Highlights

Microsoft Word, Excel, PowerPoint, Publisher and Outlook; keyboarding skills with 60+ wpm; cash handling experience; outstanding customer service and multi-line telephone skills. Experience using Kronos, PeopleSoft, and ADP payroll. Strong communication skills. Attention to detail and time management. Ability to handle multiple tasks at once and prioritize workload. Ability to identify customer's issues and provide a satisfactory resolution. Performs job responsibilities with minimal supervision. Ability to supervise others.

Accomplishments

Received Commissioner's Merit Award in 2009. Received Exceptional Customer Service Award in December 2012.

Experience

Financial Ops Generalist
February 2015 to CurrentRicoh Americas Corporation - El Segundo , CA

Reconcile all Visa purchasing card transactions for the General Office cardholders daily/weekly in TGM PeopleSoft to the correct charging information provided by the cardholder.
Scans all supported documents and uploads into TGM PeopleSoft on a daily/weekly basis to the correct cardholder transaction.
Conducts training sessions of issuance of new/renewal purchasing cards.
Orders, cancels and distributes purchasing cards, maintains purchasing cards files and destroys expired cards.
Conducts background checks on all new and existing purchasing cardholders.
Sets up new cardholders and terminates cardholders per request from the 11 processing centers in GDOT and in the Works web site.
Monitors and assists with Bank of America monthly disputes, purchases and payments.

Support Assistant
July 2014 to January 2015Legends - Dallas , TX

Operate multi-line telephone system.
Answer and direct calls to appropriate departments.
Process Annual permit applications and send permits by mail or issue to customers in person.
Assist Georgia's New Permit office with understanding the rules, laws and guidelines for Georgia Permits process.
Update customer's information.
Post monies to customer's accounts.
Send invoices to customers via mail or fax.
Reconcile daily cash and check transactions with Deposit Report.
Maintain and update office files.

Office Supervisor
September 2011 to June 2014Ricoh Americas Corporation - Englewood , CO

Supervise and assign work to general support staff.
Implement initiatives for staff training and development.
Interview, hire, train and create new employees hire packages.
Maintains and updates employee's office files.
Assist employees with understating and selecting medical and flex benefits and filing for FMLA.
Setup and attend weekly manger meetings.
Create monthly productivity and error reports and employee annual PMF.
Approve and reconcile employees leave and leave balance and also approve timecards at the end of the pay period using Kronos.
Approve and sign off on employee's timecards that are on Leave Without Pay and timecards for temporary employees.
Override/Revise permits.
Review files, records and other documents to obtain information to respond to customers' request.
Perform advanced level administrative duties.

Support Assistant/Annual Clerk
June 2011 to September 2011GA DOT - City , STATE

Post money to customers' accounts using checks, credit cards, EFS checks, Comcheks and T-Cheks.
Send Invoices to customers.
Credit and debit customers' accounts for permits issued in error.
Serve as point of contact for internal and external customers.
Input new customers into the database.
Operate multi-line telephone system with over 125 calls daily.
Process annual permit applications and mail permits using various sources.
Route calls to appropriate departments.
Operate multi-line telephone system.
Respond to customer's inquiries by phone or email.
Post money to customer's account using checks and credit card payments.
Update insurance database and customer account information.
Reconcile daily cash and check transactions with Statistics Report.
Process EFS checks, Comcheks and T-Cheks.

Support Assistant
January 2006 to June 2011GA DOT - City , STATE

Process single trip permit applications via phone, fax, and email.
Serve as primary contact for customers inquiring about Oversize/Overweight Permits.
Route calls to appropriate departments.
Respond to customers inquiries by phone or email.
Operate multi-line telephone system with over 125 calls daily.
Perform data entry functions.
Maintain office files.
Process credit card transactions.
Fax and email permits to customers.
Serve as mentor for new employees.
Create training information for new employees.

Education

Associate Degree : AccountingDekalb Technical College - City, State

Certified Customer Service SpecialistAtlanta Technical College - City, State

Associate Degree : Human Resource ManagementGeorgia Piedmont Technical College - City, State

Skills

administrative duties, ADP payroll, Attention to detail, balance, benefits, cash handling, Strong communication skills, Credit, customer service, Customer Service Specialist, data entry, database, debit, email, staff training, Fax, filing, General Office, insurance, keyboarding, Kronos, meetings, mentor, Excel, mail, money, office, Outlook, PowerPoint, Publisher, Microsoft Word, Works, Monitors, multi-line telephone, PeopleSoft, purchasing, Statistics, supervision, phone, time management, web site

Resume Overview

School Attended

Dekalb Technical College
Atlanta Technical College
Georgia Piedmont Technical College

Job Titles Held:

Financial Ops Generalist
Support Assistant
Office Supervisor
Support Assistant/Annual Clerk

Degrees

Associate Degree : Accounting
Certified Customer Service Specialist
Associate Degree : Human Resource Management

Financial Ops Generalist Resume Example

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