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Financial Ops Generalist Resume Example

Resume Score: 90%

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FINANCIAL OPS GENERALIST
Summary

Secure an Administrative position that will enable me to use my strong communication and organizational skills, customer service and accounting background and my ability to work well with people.

Highlights
Microsoft Word, Excel, PowerPoint, Publisher and Outlook; keyboarding skills with 60+ wpm; cash handling experience; outstanding customer service and multi-line telephone skills. Experience using Kronos, PeopleSoft, and ADP payroll. Strong communication skills. Attention to detail and time management. Ability to handle multiple tasks at once and prioritize workload. Ability to identify customer's issues and provide a satisfactory resolution. Performs job responsibilities with minimal supervision. Ability to supervise others.
Accomplishments

Received Commissioner's Merit Award in 2009. Received Exceptional Customer Service Award in December 2012.

Experience
Financial Ops Generalist
February 2015 to Current
Company Name - City, State
  • Reconcile all Visa purchasing card transactions for the General Office cardholders daily/weekly in TGM PeopleSoft to the correct charging information provided by the cardholder.
  • Scans all supported documents and uploads into TGM PeopleSoft on a daily/weekly basis to the correct cardholder transaction.
  • Conducts training sessions of issuance of new/renewal purchasing cards.
  • Orders, cancels and distributes purchasing cards, maintains purchasing cards files and destroys expired cards.
  • Conducts background checks on all new and existing purchasing cardholders.
  • Sets up new cardholders and terminates cardholders per request from the 11 processing centers in GDOT and in the Works web site.
  • Monitors and assists with Bank of America monthly disputes, purchases and payments.
Support Assistant
July 2014 to January 2015
Company Name - City, State
  • Operate multi-line telephone system.
  • Answer and direct calls to appropriate departments.
  • Process Annual permit applications and send permits by mail or issue to customers in person.
  • Assist Georgia's New Permit office with understanding the rules, laws and guidelines for Georgia Permits process.
  • Update customer's information.
  • Post monies to customer's accounts.
  • Send invoices to customers via mail or fax.
  • Reconcile daily cash and check transactions with Deposit Report.
  • Maintain and update office files.
Office Supervisor
September 2011 to June 2014
Company Name - City, State
  • Supervise and assign work to general support staff.
  • Implement initiatives for staff training and development.
  • Interview, hire, train and create new employees hire packages.
  • Maintains and updates employee's office files.
  • Assist employees with understating and selecting medical and flex benefits and filing for FMLA.
  • Setup and attend weekly manger meetings.
  • Create monthly productivity and error reports and employee annual PMF.
  • Approve and reconcile employees leave and leave balance and also approve timecards at the end of the pay period using Kronos.
  • Approve and sign off on employee's timecards that are on Leave Without Pay and timecards for temporary employees.
  • Override/Revise permits.
  • Review files, records and other documents to obtain information to respond to customers' request.
  • Perform advanced level administrative duties.
Support Assistant/Annual Clerk
June 2011 to September 2011
Company Name - City, State
  • Post money to customers' accounts using checks, credit cards, EFS checks, Comcheks and T-Cheks.
  • Send Invoices to customers.
  • Credit and debit customers' accounts for permits issued in error.
  • Serve as point of contact for internal and external customers.
  • Input new customers into the database.
  • Operate multi-line telephone system with over 125 calls daily.
  • Process annual permit applications and mail permits using various sources.
  • Route calls to appropriate departments.
  • Operate multi-line telephone system.
  • Respond to customer's inquiries by phone or email.
  • Post money to customer's account using checks and credit card payments.
  • Update insurance database and customer account information.
  • Reconcile daily cash and check transactions with Statistics Report.
  • Process EFS checks, Comcheks and T-Cheks.
Support Assistant
January 2006 to June 2011
Company Name - City, State
  • Process single trip permit applications via phone, fax, and email.
  • Serve as primary contact for customers inquiring about Oversize/Overweight Permits.
  • Route calls to appropriate departments.
  • Respond to customers inquiries by phone or email.
  • Operate multi-line telephone system with over 125 calls daily.
  • Perform data entry functions.
  • Maintain office files.
  • Process credit card transactions.
  • Fax and email permits to customers.
  • Serve as mentor for new employees.
  • Create training information for new employees.
Education
Associate Degree : AccountingDekalb Technical College - City, State
Certified Customer Service SpecialistAtlanta Technical College - City, State
Associate Degree : Human Resource ManagementGeorgia Piedmont Technical College - City, State
Skills

administrative duties, ADP payroll, Attention to detail, balance, benefits, cash handling, Strong communication skills, Credit, customer service, Customer Service Specialist, data entry, database, debit, email, staff training, Fax, filing, General Office, insurance, keyboarding, Kronos, meetings, mentor, Excel, mail, money, office, Outlook, PowerPoint, Publisher, Microsoft Word, Works, Monitors, multi-line telephone, PeopleSoft, purchasing, Statistics, supervision, phone, time management, web site

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Dekalb Technical College
  • Atlanta Technical College
  • Georgia Piedmont Technical College

Job Titles Held:

  • Financial Ops Generalist
  • Support Assistant
  • Office Supervisor
  • Support Assistant/Annual Clerk

Degrees

  • Associate Degree : Accounting
    Certified Customer Service Specialist
    Associate Degree : Human Resource Management

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