Revenue Cycle Expertise: Clinic and Hospital Expertise 12+ years
EPIC Systems 7+ YEARS
Stellar Customer Service Representative-21 +Peer to Peer Awards
Hospital Billing & Insurance Expertise 10+Years
Patient Relations Advocate -
Research Recruiter -CDC -Medical College of WI
09/2015 to Current
Financial Counselor-Pre-Collections RepresentativeChildren's Hospital of Wisconsin - Milwaukee Campus － Wauwatosa, WI
Assist patients and legal guardians in financial interactions related to their health care expenses.
Serve as a patient advocate and educator to assist in navigating through available resources to fund their health care expenses.
Collaborate with clinical providers, case managers and management to provide financial guidance that will support the clinical needs of our patients throughout Children's health delivery system.
I assess patients and family's current financial needs, collect deposits according to the Hospital's policy in a professional and courteous manner.
Screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Children's financial assistance program.
Established strong and positive relations with Social Workers, Clinical staff working closely with admitting/registration, preauthorization, patient accounts/billing addressing each family's financial responsibilities.
11/2016 to Current
Part-Time Emergency Room Triage/Arena AssoicateChildren's Hospital － Milwaukee, WI
Performed all tasks with a patient-centered focus-Registration and patient flow-coordination. Weekends and Holiday's and high census call in Hospital employee. Establish patient medical charts with accurate demographic and financial information to produce a clean claim to the insurance vendors/payer(s).
Insurance ED Co-Payment collections & Financial Assistance to self pay or out of area families. Alien Emergency & Express enrollment.
Ensure that all compliance forms are appropriately completed and documented on the patient's account.
I am part of the front-line staff providing Children's Hospital patient and families with a great first impression for the Hospital demonstrating excellent customer service.
09/2013 to 09/2014
Revenue Cycle -On Site Internal Medicine Office Coordinator Froedtert Hospital － Milwaukee, WI
08/2014 to 09/2015
Patient Financial Services RepresentativeProHealth Waukesha Memorial Hospital － Waukesha, WI
09/2015 to 08/2017
Contracted Emoloyee- Sales Trainer & Representative FT & PT Nordstrom inc － Wauwatosa, WI