Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. 6+ years of experience providing customer support in busy call center environment. strategic-relationship/ partnership-building skills, listen attentively and solve problems creatively. Answers inbound customer phone inquiries in a call center environment
Handle customer inquiries, complaints, billing questions and payment extensions/service request.Provided accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Educated customers on the variety of loan products and available credit options.Researched insurance information and flood certificates.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Worked with 6 loan officers and processed an average of 2-3 loans per person. Educated customers on the variety of loan products and available credit options.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Established long-term customer relationships through prompt and courteous service.Verified loads against shipping papers.Verified sales orders before loading and unloading merchandise. Verified sales orders before loading and unloading merchandise.stock shelves and verify inventory.
Worked front line with customers face to face on teller line. Deal with money transactions all day. worked on multiple computer systems. Took incoming calls regarding customer accounts. provided customer with great customer service.
multiple transactions daily with face to face customer interaction. Processed returns and stocked shelves. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning.
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