Experienced Financial Services Associate who has excellent organizational and customer service skills. Adept at creating financial spreadsheets for presentations to clients discussing company literature with clients and assisting financial planners in creating daily schedules. Specializes in small financial planning firms and small investment companies.
* Very strong understanding of the financial planning industry
* Excellent sale and marketing skills
* Strong communication and presentation skills
* Adept at doing initial presentations to customers
* Strong administrative skills
* Reliable employee who rarely misses a day of work
In addition, I am a member of a committee within Fidelity Investment which tracks and monitors employees' usage of our company portal. The employees will be informed about the latest corporate news from the Corporate Headquarters as well as possible employment opportunities. This is known as ICAP; however,
I am with ASPIRE, which is the networking group for African American, and Latino employees of Fidelity. We work with the schools in Durham, North Carolina from Elementary to High School. We also send recruiters to interview potential College Graduates for Internships or even Full Time Employment with full benefits. We meet with other networking groups such as Pride, Military Veterans and Women in IT. An experienced and professional financial service associate aiming for a similar position in the area of an investment banking sector to help clients choose investment and insurance policies by utilizing my fiscal and sales skills and accounting knowledge.
Microsoft Windows, Microsoft Office (Word, Excel, Outlook and PowerPoint)
Financial AssociateSep 2011 to Current Fidelity Investments, Inc Workplace Participant Services － Durham, North Carolina
Provided in-bound phone calls for participants requesting 401k loans and withdrawals.
Offered written correspondence while adhering to Fidelity policies, regulatory guidelines along with governmental restrictions.
Provided assistance with research regarding trading and contribution discrepancies
Awarded MVP recognition by Senior Management a total of 6 times from 2011 to 2016.
Possess strong ability to clearly communicate with our customers via inbound calls
Aspire to assist others by using robust problem solving skills
Providing outstanding customer service to inbound callers while responding to their inquiries and requests on retirement and employee benefit plans, processing their requests and providing information about financial products and services.
Consulting with and educating customers to achieve beneficial outcomes for their retirement savings
Collaborating with others to identify opportunities for continuous process improvements.
Promoted new business and sold financial products to clients.
Answered inquiries and provided information via telephone and emails.
Identified client's business objectives and future growth prospect and provided loan.
Processed several cash, check, and credit-card payment transactions.
Performed ATM deposits, withdrawals, check deposits, check cashing, and account closing.
Prepared and posted monthly statement to customers and collected overdue payments
Interact with client participants by assisting them with plan options, enrollments, and more.
Provide plan-specific guidance and work with management and service delivery specialists to ensure that client needs are met.
Customer Service RepresentativeJan 2011 to Mar 2011 Addison Professional Financial Services, Incorporated The Bank of New York/Mellon Bank － Jersey City, New Jersey
Financial Markets and Treasury Shareowner Services
Investigated Shareholder inquires regarding the distribution of Dividends, Direct Registration information and provided tax documents to over 250,000 shareholders.
Completed shareholder transfer services for both certificate and electronically held shares while meeting Security Exchange Commission guidelines.
Sep 2009 to Jan 2011 New York-Presbyterian Medical Center － New York, New York
Ambassador Volunteer, Cardiac Catheterization Preparatory Unit
Provided key information to patients about the services of the Milstein Family Heart Center.
Updated information regarding patient's status via surgical registration database.
Performed administrative duties, filed daily patient related reports, and assisted clinical staff with additional pediatric patient companion duties.
Processing Support RepresentativeJan 2003 to Jan 2008
Provided administrative support within a high volume call center environment.
Responded to operational inquiries from financial advisors, sales assistants and retail branch executives.
Oct 1990 to Jan 2008 Morgan Stanley, Incorporated － Jersey City, NJ
Processing Support AssociateJan 1990 to Jan 2003
Processed documents and obtained replacement certificates for stocks, bonds and government notes for individual investors.
Implemented training procedures for twenty-five employees within the department.
Functioned as liaison between Transfer agents and Morgan Stanley Retail Branches.
Education and Training
Bachelor of Science, Community and Human Services Healthcare ServicesState University of New York-Empire State CollegeCommunity and Human Services Healthcare Services
accounting, administrative duties, administrative support, ATM, banking, bonds, call center, Catheterization, closing, communication skills, Consulting, credit, client, clients, customer service, database, delivery, Senior Management, Financial, government, insurance, notes, managing, Excel, Exchange, Microsoft Office, Outlook, PowerPoint, Microsoft Windows, Word, policies, problem solving skills, problem-solving skills, public relations, research, Retail, sales, tax, telephone, phone, Treasury, written
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.