Demonstrated achiever in financial analysis, budget, financial reporting, and compliance in a strict regulatory environment. Keen ability to build relationships with both internal and external customers. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively
Provided base level IT support to company personnel.Built and maintained successful relationships with service providers, dealers and consumers.Processed an average of 15 inbound and outbound technical support calls.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Managed a project budget of $1M+.Defined project deliverables and monitored status of tasks.Drafted action plans and led meetings with department executives to review project status and proposed changes. Monitored costs, timescales and resources used to achieve budgetary compliance for government contract.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Coordinated all department functions for team of 6 employees.Verified and logged in deadlines for responding to daily inquiries.Created databases and spreadsheets to improve inventory management and reporting accuracy.
Identified "bottlenecks" and implemented new and improved processes and policies.
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