Financial Aid Specialist Resume Example Tarrant County College

FINANCIAL AID SPECIALIST

Summary

To help students realize their own personal dreams and goals. To make the college experience as easy and attainable to all students regardless of academic history and financial situation. Over 5 years of experience in higher education Exceptional communication skills and ability to work with diverse students, parents, customers, and members of the TCCD community Possess excellent communication skills-both written and verbal Maintain high level of confidentiality regarding student records and interactions Effectively utilize technology to create workplace efficiency Organized and can manage multiple tasks effectively Create and Adapt easily to new processes and systems

Highlights

MS Office, Microsoft Outlook, Colleague (Datatel), TG Financial Literacy Coach, Oracle Discoverer Viewer, Conflict resolution, Perdue Leadership in Action.

Accomplishments

Successfully organized the first student worker appreciation luncheon at the Trinity River Campus that was later moved out to the other four campuses. Created the training protocol for student workers to be given network and Colleague access. Originated and lobbied for an online orientation for the College Work study program.

Experience

Tarrant County College Fort Worth , TXFinancial Aid Specialist12/2010 to Current

Advise students on financial aid process and completing appropriate documentation.
Provide individual assistance with filling out the FAFSA and understanding the results.
Verify funds disbursed to students and remaining available funds.
Processed and awarded applications for students qualifying under Senate Bill 1528.
Monitored students that had an appeal approved for continued aid that have reached 150 percent of the published length of the educational program, as measured in credit hours.
Represented TCC in FA101 presentations and assisted with FAFSA Help Nights.
Communicate TCC Financial Aid Office policies to students, advisors, Administrators and outside organizations Worked with Counseling to develop new procedures for students not maintaining SAP.
Developed online tool for students to have access to year round College Work Study orientation via Black Board.
Worked with Career and Employment services to provide students resources to job and resume assistance.
Created Training for Work-study supervisors and Colleague training for work-study students.
Worked with HR and Training to provide students access to Colleague and Facilitated the classes.
Created Student worker appreciation luncheon by working with other departments to provide catering and recognition gifts.
TG Financial Literacy facilitator

Burleson ISD, Mound ElementaryBurleson, TX11/2008 to 01/2010

Helped create lesson plans for reading or math small groups, individual students, or whole class lessons.
Worked with students in small group or whole class setting in the areas of reading or math to improve skills.
Organized a weekly planning session for teachers and took over the class during that planning time.

American AirlinesFort Worth, TXSenior Service Representative AAdvantage Customer Service03/1998 to 03/2009

Resolved escalated calls from agents requiring supervisory authorization.
Worked alongside the training department in new hire classes both in the classroom and once the agents were ready to take live calls from customers and reservation agents.
Worked with a marketing an initiative to identify customers that had once been heavy travelers and had changed patterns.
Contacted these customers and worked with them to identify problems and compile feedback.
Took the feed-back given by these customers and reported to the department or airport that was involved along with training suggestions and material.
Worked with individual departments to identify areas that other departments needed additional training and information.
Worked with training department to write training manuals for systems that were only used in the Aadvantage department.
Worked with training department to train other Aadvantage agents on systems used outside of Aadvantage, but were needed to better provide quality customer service.

Minyard Food StoresDallas, TXP.O.S. Coordinator 104/1987 to 08/1997

Managed all price changes for a single store location.
Updated weekly ad specials.
Updated daily in-store specials.
Worked with vendors to input new products and trial period offers.
Worked with the training departmentto coordinate the training of new managers on the pricing system and changing policy.
Trained new cashiers and checkers.
Worked with management with inventory control and over stock control.

Education

Master of Higher Education12/2015Abilene Christian University

Bachelor of Arts:Liberal Arts05/2010University of Texas, Arlington, TXLiberal Arts

Associate of Arts05/2010Tarrant County College District

Skills

Conflict resolution, Counseling, customer service, filling, inventory control, Leadership, lesson plans, marketing, math, access, MS Office, Office, Microsoft Outlook, Oracle Discoverer, policies, presentations, pricing, quality, reading, SAP, stock control, supervisory, training manuals

Resume Overview

Companies Worked For:

Tarrant County College
Burleson ISD, Mound Elementary
American Airlines
Minyard Food Stores

School Attended

Abilene Christian University
University of Texas
Tarrant County College District

Job Titles Held:

Financial Aid Specialist
Senior Service Representative AAdvantage Customer Service
P.O.S. Coordinator 1

Degrees

Master of Higher Education 12/2015
Bachelor of Arts : Liberal Arts 05/2010
Associate of Arts 05/2010

Financial Aid Specialist Resume Example

Resume Score: 90%

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