HOSPITALITY, TRAVEL & CUSTOMER SERVICE PROFESSIONAL VIP Service * Special Events * Corporate Flight Poised and business savvy professional who demonstrates a sophisticated understanding of hospitality driven businesses and a commitment to the customer experience that consistently reflects the brand values of the host company. Deep background in customer service, safety and security, fine dining and special events with the discretion, diplomacy and experience necessary to resolve customer concerns in real time. Key competencies include: Personable, Articulate & Welcoming Phone Reception & Documentation Professional Appearance & Etiquette Special Needs Accommodation Multi-cultural Sensitivity Safety/Emergency Procedures & Reporting AED, CPR Trained Interdepartmental Collaboration Logged 34,000 flight hours with a perfect safety record. Selected to join corporate flight department operating private VIP service worldwide utilizing state-of-the-art aircraft and elite flight crews and hospitality service. Passed all requirements to be granted a Security Clearance by the Dept. of Transportation Federal Aviation Administration. Assigned to First Class Service on international flights to Hawaii, London, Tokyo, Hong Kong and Auckland. Assigned to Upper Deck Service to VIP customers on Boeing 747 routes to Sydney, Australia.
Microsoft Office: Word, Excel, PowerPoint and Outlook
File Clerk January 2014 to CurrentLONGVIEW － Aliso Viejo, CA
An Eligible-Cleared Facility operating a Sensitive Compartmental Information Facility (SCIF) to support classified clients, including cabinet-level departments of the U.S.
Government, providing full-spectrum information technology (IT) program support and a wide-range of program management and administrative support services.
Carry out specific detailed procedures in processing classified and unclassified documents.
Maintain systems in performing multiple prescribed sequences for coding and filing documents.
Perform mailings, posting charges to departmental/customer accounts in addition to general office administrative functions: photocopier, facsimile, multi-line voicemail, postage meter/mailing and associated computer applications.
Maintain computerized and hard copy logs of document location and chain of custody.
Append new documents to existing catalogs and create new catalogs as needed.
Document removal of documents from existing catalogs to maintain chain of custody and retrieval.
Assemble and route documents for processing from departments and individuals.
Classify all documents based on information guidelines such as content, purpose, user criteria and stage for filing based on chronological, alphabetical or numerical schemes.
Assembled State Dept.
visa application documentation for archiving & storage.
Staged supporting documentation for specialized State Dept.
visa applications for students, entertainment and corporate sponsored specialists.
Sales Associate January 2013 to January 2014CHICO'S － San Juan Capistrano, CA
Chico's FAS, through its brands, Chico's, White House | Black Market, Soma Intimates and Boston Proper, is a specialty retailer.
The Company operates 600 Chico's boutiques and 100 outlets, throughout the United States, the District of Columbia, the U.S.
Virgin Islands and Puerto Rico.
Perform all retail sales operations including consulting with customers regarding products, promotions and store policies.
Enter sales orders and process payments and returns.
Assist with merchandising, displays and promotional signage.
Greet customers and promote and maintain a friendly, hospitable and professional environment.
Welcome all customer inquiries and recommend, select and locate/obtain merchandise at other locations consistent with customer requirements.
Assist customers with selection of merchandise - fit, outfit coordination and shoes & accessories.
Process and follow up on customer special order requests.
Maintain security awareness and minimize risk through monitoring/prevention and discrete handling of shoplifting and other threats.
Flight Attendant January 1976 to January 2012UNITED AIRLINES, Los Angeles International Airport － Los Angeles, CA
Wholly owned subsidiary of United Continental Holdings.
Operates out of 10 airline hubs in the continental United States, Guam, and Japan.
Largest passenger carrying hub is Houston, handling 16.6 million passengers annually.
The company employs over 88,500 people while maintaining its headquarters in Chicago's Willis Tower.
Responsible for all in-cabin safety, food & beverage and customer service as well as monitoring security, conducting emergency procedures and first aid as needed and maintain compliance with all FAA regulations.
Participate in all preflight briefings informing flight crew of routes, weather, altitudes, emergency procedures, crew coordination, length of flight, food & beverage services and passenger headcount.
Perform preflight inspection to determine first aid kits, fire extinguishers, oxygen tanks and other emergency equipment are in working order.
Preflight inventory check to ensure sufficient quantities of food & beverages, blankets, emergency equipment and other supplies are onboard.
Conduct preflight education to passengers in safety and emergency procedures, such as proper use of oxygen masks, seat belts and life jackets.
Welcome passengers and assist them in stowing their carryon luggage and locating their seats; and identifying those with special needs including disabled, elderly and small children.
Communicate with flight crew and passengers regarding flight status and coordinate any safety or security consideration/actions.
Facilitate international immigration/customs requirement by organizing passport and visa documentation and account for duty free sales.
Prepare passengers for decent, landing, disembarking and in the event of an emergency direct and assist passengers in emergency procedures, evacuation and administering first aid, oxygen, CPR or AED.
Associate of Arts : Commercial AviationUniversity of Akron － Akron, OHCommercial Aviation
Certificate of Completion, United Airlines Flight Training Center, Chicago, IL
International Service Training, Drake Hotel, Chicago, IL
Alteon Corporate Safety TrainingLong Beach, CA
American Red Cross First Aid, CPR and AED
administrative, administrative support, catalogs, computer applications, consulting, content, CPR, clients, customer service, documentation, facsimile, filing, First Aid, general office, Government, hub, hubs, information technology, inventory, Market, merchandising, Excel, Microsoft Office, Outlook, PowerPoint, Word, organizing, photocopier, policies, postage meter, program management, coding, requirement, retail sales, Safety, sales
UNITED AIRLINES, Los Angeles International Airport
University of Akron
Job Titles Held:
Associate of Arts : Commercial Aviation Certificate of Completion, United Airlines Flight Training Center, Chicago, IL
International Service Training, Drake Hotel, Chicago, IL
Alteon Corporate Safety Training American Red Cross First Aid, CPR and AED
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