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FIELD TECHNOLGY SPECIALIST Resume Example

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FIELD TECHNOLGY SPECIALIST
Summary
Resourceful Computer Support Specialist with several years of experience providing comprehensive support to ensure that all relevant hardware and software is operating efficiently. Adept at maintaining key systems and correcting issues. Specialize in cost-effective preventative maintenance and system monitoring.
Skills
  • Core Qualifications
  • Huge experience with Windows and Mac-based systems
  • Vast knowledge of industry current software and hardware
  • Adept at identifying and resolving computer performance issues
  • Solid grasp of local area network structure
  • Proactive problem solver focusing on preventative maintenance
  • Comprehensive verbal and written communications abilities
  • Excellent Time Management
  • Diligent and Detail-Oriented
  • Microsoft office(Word, Powerpoint, Excel, Office 2007,2010)
  • Backup Equipment, Switches, Firewalls, Exchange,
  • Knowledge of Windows 98/2000/XP/Vista/Win7/Win8/Win10
  • Experience with Server 2000/2003/2008
  • Experience with Lan/Wan components and Active Directory
  • Experience with Project Management
Experience
FIELD TECHNOLGY SPECIALIST
January 2007 to CurrentJacksonville, Florida
  • Experienced technician serving as a front line interface to users.
  • Possess full understanding of installing, troubleshooting, configuring, and repairing of Windows client Operating Systems.
  • Possess full understanding of installing, troubleshooting, configuring, and repairing of Mac (Apple) client Operating Systems.
  • Recommend hardware and software solutions to the customer and the business unit.
  • Assist in testing service packs and patches prior to corporate wide release.
  • Experienced technician able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations.
  • Working knowledge of Microsoft Exchange.
  • Experienced technician able to diagnose problems and fully support a variety of Mobile devices and Operating Systems (i.e.
  • iPad, Androids, tablets, phones, etc.).
  • Experienced technician who can assist with implementing and installing wide-scale data communication networks (wired and wireless) for internal company needs.
  • Possess a good understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.).
  • Troubleshoot, set, and change VLANs, ports, and subnets on switches within the WAN.
  • Assist in testing patches and updates for networking equipment.
  • Configure, install, and maintain network devices(Routers, Switches, Modems, and Cisco Aps).
  • Prioritize, coordinate, and organize special technology projects and infrastructures for Ticketmaster and TM clients.
  • Provides IT support for venues, and stadiums in Florida/Georgia region.
  • Coordinate site surveys for venues and stadiums.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Troubleshoot and isolate failed applications, servers, and network and database connections internally/remotely.
  • Install/Upgrade Operating Systems(XP, WinVista,Win7, Win 8).
  • Setup/Install Wireless Systems for TM clients and venues.
  • Troubleshoot/repair Wireless Systems in TM client's venues.
  • Provides end-user support for TM clients internally and remotely.
January 2006 to January 2007BJS DISTRIBUTION CENTER － Jacksonville, Florida
  • Resolved technical issues such as phone reprogramming, software updates, and data transfers.
  • Assisted customers in purchasing quality accessories for mobile devices.
  • Provided customer service and technical support to customers on all computer platforms by phone, email, or any other method necessary.
  • Assisted users with configuration and access problems through active troubleshooting and directed customers to online resources.
  • Installed and maintained a wide range of wireless internet access equipment in very diverse settings.
SERVICE TECHICIAN
January 2001 to January 2006BELLSOUTH TELECOMMUNICATIONS － Jacksonville, Florida
  • Installing, Configuring, and upgrading networks and network peripherals(POS systems,PCs,Printers,Fax machines, back office component, modems, and Monitors.
  • Troubleshooting on existing systems to reestablish email or other applications to customers system for dsl service.
  • Install /Upgrade on Win95, 98,NT,Win2000, ME, XP.
  • Wiring CAT3 and CAT5 lines for Dsl customers.
  • Wiring Dsl service in DSLAM/ADSLAM equipment.
  • Troubleshooting Dsl service on DSLAM/ADLAM/REMOTE TERMINALS and Central Office equipment.
  • Programming and configuring Dsl service in ONUS, Central office equipment, DSLAMs and Remote Terminals.
  • Install and troubleshoot onT1s, ISDNs, and data lines for DSL.
  • Install/Repair on Phone lines.
  • Assemble/Disassemble Phone hubs, PCs, modems, and routers for Dsl service.
  • Repair/Troubleshoot on different phone systems.
IT Field Service Technician
January 1998 to January 2001BELLSOUTH ENTERTAINMENT － Jacksonville, Florida
  • Performs installation, service problem resolution, customer education for SFU, MDU, and Commerical customers.
  • Responsible for Onsite Support for our customer.
  • Server Migrations, Server Hardware Troubleshooting, Server Operating System Troubleshooting, Server software Troubleshooting, Server Administration;.
  • Desktop Migrations, Desktop Hardware Troubleshooting, Desktop Operating System Troubleshooting, Desktop Software Troubleshooting, Desktop Administration;.
  • Microsoft Exchange 2003, 2007, 2010 Troubleshooting, Setup and Migration;.
  • Network Troubleshooting, Network Device Replacement and Upgrade;.
  • Backup Software Troubleshooting, Backup Hardware Troubleshooting, and Setup.
  • Cell Phone Troubleshooting and Setup (Blackberry, Windows Mobile, Android, and iPhone);.
  • Printer Setup and Troubleshooting.
Education and Training
MBA : 2015UNIVERSITY OF PHOENIX
Skills
Active Directory, Apple, Aps, Backup, basic, CAT5, Cisco, computer peripherals, hardware, client, clients, customer service, database, Detail-Oriented, DSL, email, Fax machines, Firewalls, Hardware Troubleshooting, hubs, internet access, IT support, Lan, local area network, Mac, access, Excel, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft office, Office, Powerpoint, Win, Windows, Win7, Win8, Win 8, Win2000, 2000, Win95, Windows 98, 98, NT, Word, Migration, Modems, Monitors, Network Troubleshooting, Network, networking, networks, Office equipment, Operating Systems, Operating System, peripherals, phone systems, POS, Printer, Printers, problem solver, problem resolution, Programming, Project Management, protocols, purchasing, quality, repairs, repairing, Routers, servers, Software Troubleshooting, surveys, Switches, TCP/IP, technical support, user support, technician, phones, Phone, Time Management, Troubleshoot, Troubleshooting, upgrading, Upgrade, VPN, Vista, WAN, Wiring, written communications
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Resume Overview

Companies Worked For:

  • BJS DISTRIBUTION CENTER
  • BELLSOUTH TELECOMMUNICATIONS
  • BELLSOUTH ENTERTAINMENT

School Attended

  • UNIVERSITY OF PHOENIX

Job Titles Held:

  • FIELD TECHNOLGY SPECIALIST
  • SERVICE TECHICIAN
  • IT Field Service Technician

Degrees

  • MBA : 2015

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