Results-oriented Account Manager who excels in revealing customer needs and delivering solutions.
Created strategies to develop and expand existing customer sales, which resulted in a 5% increase in annual sales.
Developed strong relationships in those accounts where I am either the acting account manager as in the example of SAS Institute or where I worked in strong conjunction with existing account management as is the case in the Myrtle Beach market.
Manage a four state, 415 customer territory with 85 direct customers requiring business reviews. Responsibilities include support to the customer, supplier, manufacturer, and Avendra officials, as well as implementation, and education.
Manage three national chain accounts with a total of over 95 customers, including 82 Avendra customers. Responsibilities included support and education of the field staff with their corresponding chain account responsibilities, contract implementation and compliance, account penetration, and customer satisfaction. Managed new customer rollouts, product selection, and new item request. Servsafe instructor certified; responsible for team teaching Servsafe Classes for certification.
Responsibilities included overseeing eight long-term care facilities in the role of consulting Dietitian with a heavy emphasis on nutritional status of tube feeders, residents with skin integrity issues and significant weight changes. Other responsibilities included regulation enforcement, training, menu compliance and accrued as the liaison between food and food related vendors and the Dietary Manager.
Shared responsibility for building and opening Schlotzsky's Deli. Managed 22-45 employee's in a restaurant with sales of 1 MM dollars in sales with a sanitation grade of 99.0%. Other responsibilities included marketing, payroll, and accounting.
Exceeded Sales plan by 36% finishing the year at over 36MM dollars. Grew Sales with an increase of 32 accounts. Manages a sales team of three account managers and two coordinators. Managed the training, installation, and implementation of the customer on-line ordering system.
Built the major accounts department from two major account managers to five account managers and three account coordinators in less than one year, Initiated and nurtured a sense of teamwork/ Increased sales from 37MM dollars in 1996 to 53MM dollars (43% growth) in 1997. Ensured account retention and developed new business; closing two of the largest resort/convention centers in the Southeast. Guided the team to use the Quality Sales Process in rolling out and maintaining accounts for the purpose of customer satisfaction and enhancing market communication among departments..
Companies Worked For:
Job Titles Held:
Where can I find a Avendra Field Support and Customer Service Manager resume example in Wake Forest, North Carolina ?
This is an actual resume example of a Field Support and Customer Service Manager who works in the Account Management Industry. LiveCareer has 47599 Account Management resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.