Seasoned Technician with more than 2 years in experience. Thrives in a deadline-driven environment. Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner. Multi-industry Technician with a thorough understanding of practical engineering concepts. Technician adept at managing projects and resolving issues in software and hardware troubleshooting.
Strong attention to detail
Responsible and reliable
Excellent problem solver
Microsoft Office proficiency
Developed an innovative preventive maintenance program for components in the facility. Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems.
Field Service TechnicianOct 2015 to Current Bell and Howell － Ogden, UT
Salary: 18.99 USD Per Hour Hours per week: 45 Troubleshoot and repair a variety of industrial products that include, but are not limited to; printing equipment, cash recycling products, mailing and sorting machines, credit card embossing and processing and any other applicable third-party accessories attached as part of the system.
Provide optimum service support for customers through phone, personal visits, etc.
Perform service activities according to company policies and safety standards.
Develop documentations for service related issues and resolutions.
Investigate and troubleshoot product service issues.
Manage all administrative operations including purchase orders, time sheets, expense sheets, etc.
Identify problems and record solutions for reference purposes.
Educate customer representative about the product usage and maintenance.
Stay updated on industry standards and technical service knowledge.
Address customer inquiries in a timely manner.
Coordinate with various teams to fix product issues.
Inform management on product service issues as observed through interaction with clients.
Supervisor: Doug Hess (801-391-8629) Okay to contact this Supervisor: Yes.
Injection Mold TechnicianMar 2015 to Oct 2015 AutoLiv － Ogden, UT
Salary: 16.65 USD Per Hour Hours per week: 45 Installed, aligned, and balanced new equipment.
Inspected machine parts for conformance to product specifications.
Prepared and administered preventative maintenance work orders.
Maintained compliance with company standards to perform all maintenance activities.
Followed standards and procedures to maintain safe work environment.
Met production goals by maintaining cost effective levels of spare parts inventory.
Informed supervisors when machines needed major service.
Operated wide variety of equipment including power saws, sanders, grinders, cranes, drill press, forklift and basic hand tools.
Performed basic machine set up.
Performed routine preventive maintenance to ensure that building and machine systems operated efficiently.
Accurately read, understood, and carried out written instructions.
Attended daily safety meetings to ensure machine operation safety.
Communicated operational issues and changes to supervisor on regular basis Supported technicians in equipment maintenance and repair.
Read work orders to prepare for machine setup.
Trained with company experts to weld intricate parts.
Used hoists and cranes to lift work pieces to machine.
Supervisor: Dean Weaver ((801) 629-9800) Okay to contact this Supervisor: Yes.
Production Control Feb 2011 to Mar 2015 AutoLiv － Ogden, UT
Salary: 16.65 USD Per Hour Hours per week: 45 Receiving/Put-Away: Unload inbound shipments safely and move product to storage locations.
Efficiently: stack and store the merchandise in the appropriate areas.
Quality: Ensure inbound and outbound shipments are accurate and free of damage.
Report quality variances.
Pull and prepare product for shipment, ensuring that the exact number and type of product is loaded and shipped.
Perform picking duties in an efficient manner that meets customer service standards.
Loading: Efficiently move product from staging and/or storage areas into rail cars or trailers.
Equipment: Load, unload, move, stack, and stage product and materials using a forklift, clamp truck, or other power equipment.
Use radio frequency equipment for picking, receiving, putaway, and load functions, as required.
Maintain the facility's equipment and materials in a neat, clean, and orderly fashion.
On a daily basis, inspect and perform minor maintenance on the forklift or other equipment.
Operate all equipment in a safe and efficient manner following prescribed work methods.
Inventory: Keep appropriate records and reports to guarantee that tight inventory control and security are maintained.
Assist in physical inventories.
Ensure proper stock rotation.
Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area.
Assist in maintaining the security of the warehouse.
Conduct operations in a manner that promotes safety.
Comply with OSHA and MSDS Standards.
Maintenance: Perform or assist in building, grounds, and equipment maintenance as required Supervisor: Kelly Fage ((801) 629-9800) Okay to contact this Supervisor: Yes.
Inside Sales ManagerFeb 2008 to Feb 2011 Batteries Plus － Layton, Utah
Tracked data from completed tests, and developed solutions to any issues.
Supervised equipment returns, including obtaining all relevant data.
Installed and removed battery systems, including pulling wire, device termination and mounting back boxes.
Documented and reported each installation in company log book.
Tested backup batteries, keypad programming and sirens to diagnose malfunctions.
Maintained spare equipment and parts and managed inventory. Supplied technical and customer service support by phone and in person.