Ten years as a computer professional, including three years as an IT professional.
*Productive self-starter with strong work ethic, consistently achieve goals.
*Proven experience in network/hardware/operating systems troubleshooting,PC assembly,
System integration, technical support, biometric scanners, and customer service helpdesk.
Microsoft Windows Server 2012) Treehouse
Introduction to UNIX/Linux-Treehouse
Networking Essentials, plural sight Microsoft Windows (2000, XP, Vista 2007 Enterprise, win 8 and 10),
Software Applications/Network Diagnostic Tools...Microsoft Office, Microsoft Exchange, PC Anywhere, Putty, Remedy, Wireshark,
Managed the daily operations of Galaxy1 marketing sub-contractor for DIRECTV and DISH NETWORK in their central Illinois market, and surrounding areas.
I am responsible for all technicians working within this region.
A few examples from my expansive list of duties are as follows.
Effectively routing technicians to jobs in the area that match their abilities and skillsets Analyzing and monitoring technician performance numbers to improve overall market success Conducting interviews to spot and assess potential assets to the company Acquiring and maintaining accurate inventory of all equipment in the warehouse Handling all unresolved customer complaints or damage claims Providing technical guidance to all technicians in relation to their installations.
July 2011 to January 2013
IT ADMIN Redbox Corporate OfficeOak Brook, IL
Realized enhanced productivity and cost-savings while delivering technical support of desktop and laptop computers, applications, and related technology.
Interacted with software and operating systems to diagnose and resolve unique, non-recurring problems.
Installed and performed repairs to hardware, software, and peripheral equipment.
Monitored and removed adware, malware, and viruses.
Some work with Macintosh computers including system board replacements, keyboard/display replacements, and software installations.
Installed and configured various means of communications including voice, data, and VPN.
Troubleshooting and performing maintenance on several pieces of networking equipment including multiplexers, modems, routers, and switches.
January 2010 to January 2011
Comcast Data CentreElmhurst, ILNetwork Operations centre Technician contractor
Managed various broadband telecommunications services, including Comcast Home high-speed internet service, VoIP phone service, and digital cable television service.
Provided 24x7 regional network monitoring, extensive troubleshooting, and comprehensive technical support to field engineers and technicians through proactive and reactive intervention, issue resolution, and problem trend analysis.
Monitored, analyzed, and troubleshot the network test and turn-up (beta-test) of the first regional area in the U.S.
to receive the Comcast On-Demand digital cable-TV service.
Participated in the testing and deployment of new/upgraded technologies, software, and tools specifically designed to improve the NOC's reliability and effectiveness.
March 2008 to September 2010
Direct Sat USABolingbrook, ILField Supervisor
Support new employees to create a high performing team Practice and coach behaviors that ensure quality customer service Train new and existing Installers/Technicians on effective service techniques and tools Conducts on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards Responsible for monitoring and reporting team's performance Manages fleet-related processes including vehicle maintenance and upkeep* Install, upgrade and repair residential satellite products.
Service and trouble-shoot satellite products.
Handle all customer complaints, questions and develop solutions.
Responsible for completing work orders and retrieving proper signatures for accurate billing.
ITT Technical Institute Information System Security Bachelor of Applied ScienceInformation System Security
billing, broadband, cable, coach, hardware, customer service, DHCP, DNS, Ethernet, inventory, keyboard, LAN, laptop computers, Linux, Macintosh computers, marketing, market, Microsoft Exchange, Microsoft Office, win 8, Microsoft Windows, Microsoft Windows (2000, modems, Enterprise, NETWORK, Networking, Networking Essentials, Operating Systems, PC Anywhere, processes, quality, repairs, reporting, routers, routing, safety, switches, TCP/IP, technical support, technician, telecommunications, phone, TV, television, trend, trouble-shoot, Troubleshooting, unique, UNIX, upgrade, vehicle maintenance, VPN, Vista, VoIP, WAN
Keeping up with technology, systems, processes Learning about new developments in your field
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Companies Worked For:
IT ADMIN Redbox Corporate Office
Comcast Data Centre
Direct Sat USA
ITT Technical Institute
Job Titles Held:
Field Service Manager
Network Operations centre Technician contractor
Information System Security Bachelor of Applied Science
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