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Field Service Analyst Resume Example

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FIELD SERVICE ANALYST
Professional Summary
A driven and versatile systems analyst with over 10 years of dedicated service in desktop and network administration. Exceptional technology skills combined with a proven ability to drive system performance, form strategic partnerships, and successfully implement and oversee complex projects. An insightful professional with a keen ability to evaluate and assess company needs to fit evolving technology standards. Demonstrated management skills that enhance productivity and drive sustained organizational performance. An established and successful background with multiple desktops, portable devices, IPADs, smart phones including installation, setup, networking, and troubleshooting.
Core Qualifications
  • Strategic & Tactical Planning | System Administration | Client Negotiations | Risk Mitigations | Recovery Systems | Application Integrations | Consumer Insights | Technological Solutions | Project Management | Inventory Administration | Vendor Management | LAN/WAN Systems
  • KEY APPLICATION AND HARDWARE SKILLS
  • Applications: VMware, Windows Server 2012 /2008/2003/2000/NT/Windows 7, XP, Vista, SharePoint 2007/2010, SQL 2008, QuickBooks, Oracle, Unix, Linux, Microsoft Office - Word, Excel, PowerPoint, Access, and Symantec Backup Exec.
  • Connectivity & Hardware: NetApp SAN, Lantronix, CISCO Catalyst Switches, DNS Servers, DHCP Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN, and TCP/IP.
  • Network Technologies: CDP, Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), SMTP, ARP, TCP, UDP, Static Routing, VLAN Trunking, Multi-Area OSPF, VLAN, VTP.
  • Peripheral Technologies: 802.11 a/b/g/n, SSID, CSMA/CA, IPS/IDS, TACACS+, RADIUS, SSH, VACL, PVLAN, Firewall, VPN Tunneling, Cisco ACS, Pix, IPSEC, DMZ, VoIP, Catalyst, Port Security, and MAC Address Filtering.
Experience
Field Service Analyst01/2014 to CurrentCompany NameCity, State
  • Administer, manage, and oversee all phases related to the Clinical applications support, Planning, designing, and setting up complete systems, connection to corporate network and mapped local and remote network printers.
  • Resolved problems such as Hardware, Network connectivity, and Microsoft office suites.
  • Used Alteris and LANDesk to deploy software remotely and managed inventory.
  • Checked and resolved service tickets from Remedy systems.
  • Managed and troubleshoot Android and IOS devices.
  • Educate/trained fellow colleagues on changing settings on WYSE terminals.
  • Written and verbal communications with end users and management.
  • Key Accomplishments:.
  • Overall seven new offices offsite setup completed successful.
  • Ensure appropriate quantities of licenses for clinical applications and Microsoft office are available to complete the installation process while eliminating any unnecessary downtime.
  • Mitigate application failure by scheduling, validating, and configuring Microsoft outlook back-ups for the documents and pst files.
  • IPAD, IOS, and Android devices connected to network and installed security software.
IT Project Coordinator consultant01/2013 to 01/2014City, State
  • Evaluated and assessed client requirements to develop a detailed project outline to meet client objectives.
  • Communicated with users explaining project process, time frame, and support details.
  • Created, implemented, and updated work plans including work reviews.
  • Updated Senior Project Managers regarding status updates and completion goals.
  • Managed infrastructures including networks, servers and office moves.
  • Supervised and monitored inventory technology assets.
  • Conceived cutting edge technological solutions to achieve business needs and user requirements.
  • Maintained the user's Data, including backup and disaster recovery systems.
  • Follow HIPAA training and guidelines with best practices and governance processes.
  • Lead and organized short and long-range planning for all technology initiatives.
Desktop Support Technician Consultant01/2012 to 01/2013City, State
  • Upgrade desktop to Dell laptop with docking station, Installed Insurance company proprietary software and configured.
  • Installed McAfee encryption program, managed and troubleshoot lockout users using McAfee console.
  • Setup, execute, monitor, and maintain LAN/WAN equipment including Cisco switches, Firewall.
  • Support SAN/Storage Array Datacenter functions, TCP/IP protocol analysis, VPN and remote access.
  • Maintain information technology policies and strategies.
  • Ensure timely and accurate delivery of products and services.
  • Key Accomplishments:.
  • Managed, Maintained HP MFP and DELL MFP printers, replaced maintenance kit.
  • Troubleshoot and replaced multiple motherboards on laptops and wireless network cards.
  • Support video conferences between multiple facilities.
  • Previous positions include Computer Insight Learning Center, Eatontown, NJ as Technical Support Engineer, I supported Technical school systems applications, network for all the desktops.
  • And during move worked with contractors to run cables.
01/2004 to 01/2012
Education
Bachelor of Science: Information Systems2015Strayer UniversityCity, StateInformation Systems
Associate of Applied Science: Mechanical Engineering1980Polytechnic, M. S. UniversityCity, State, IndiaMechanical Engineering Recognized on Scholar's list 3.86
CompTIA A+2016
* CompTIA N+2011
*CompTIA Security+2011
*CCNA Cisco Certification2012
Skills
A+, Backup Exec, backup, cables, CCNA, CISCO, CA, HARDWARE, conferences, encryption, Client, delivery, DELL, designing, desktops, DHCP, disaster recovery, DNS, edge, Engineer, Ethernet, Fast Ethernet, Firewall, Frame-relay, frame, HP, IDS, information technology, Insurance, Inventory, LAN, laptops, Linux, MAC, McAfee, Access, Excel, Microsoft office suites, Microsoft office, office, Microsoft outlook, PowerPoint, SharePoint, Windows 7, 2000, NT, Microsoft Office - Word, motherboards, Negotiations, network cards, network printers, Network, networks, Oracle, OSPF, policies, PPP, printers, processes, Project Management, QuickBooks, Routing, SAN, scheduling, SSH, Servers, SMTP, SQL, Strategic, Switches, Cisco switches, Symantec, System Administration, TCP/IP, Technical Support, Translation, Troubleshoot, Unix, Upgrade, Vendor Management, video, VPN, Vista, VoIP, Web Servers, WAN, Windows Server, Written
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Resume Overview

School Attended

  • Strayer University
  • Polytechnic, M. S. University

Job Titles Held:

  • Field Service Analyst
  • IT Project Coordinator consultant
  • Desktop Support Technician Consultant

Degrees

  • Bachelor of Science : Information Systems 2015
    Associate of Applied Science : Mechanical Engineering 1980
    CompTIA A+ 2016
    * CompTIA N+ 2011
    *CompTIA Security+ 2011
    *CCNA Cisco Certification 2012

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