Proven management and leadership professional with over 20 years of experience.
*Keen ability to troubleshoot and develop creative, innovative and personalized solutions to business challenges.
*Knowledgeable in Microsoft Office Suite(Word, Excel, PowerPoint)
*Verifiable record for producing higher performance standards and enhancing productivity during a period of diminishing budgets.
*14 years of Collections Management experience for the Red Cross Collections Department (Potomac Region) with an outstanding record of collections success.
Bits ®, HRDirect, Virtual Edge, EBDR Maintenance, EBDR, Concur and all general office software and equipment.
*Military Service - 21 years of the military with an honorable discharge. 10 point Veteran's Preference.
*Previously held a secret clearance level. Granted 10/1994
Excel in Compliance
Training and development
01/2000 to 06/2014
Field ManagerAmerican Red Cross － Fairfax, Virginia
American red cross
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Supervised a team of five (8) Team Supervisors in the collection operation functions and staff supporting mobile in the collections of Whole Blood and Double Red Cell Collections while ensuring the achievement of Greater Chesapeake and Potomac Region annual goals in an efficient and cost effective manner.
Assigned investigative task to perform analyze, root cause and resolutions from complaints from FDA inspections, Internal Quality Assurance and Customers.
Investigated medical hold products to determine if they can be released to hospitals, or if the product should be destroyed.
Assist with the evaluation and authorization of medical holds/deferrals.
Conducted follow-up investigations to best manage suspicious products, by follow up with blood donors to evaluate adverse events and acquire other pertinent clinical information.
Investigate all discovered instances of deviation from protocol.
Supervise field collections staff in strict accordance with regional policies, procedures, and the union contract.
Instrument in being part of a team to develop an action plan to reduce the turnover rate from 56% to 20% within 1 year.
As a team, the turnover rate reduced to 35% in the first 6 months and by the end of the year, it was at 16% rate for the organization.
Instructed New Hire Orientation, OSHA yearly training, and EBDR training.
Conducted performance evaluations and provide recommendations for appropriate disciplinary actions including employee terminations.
Act as Project Lead for all process and procedural improvement initiatives.
Ensure Potomac Collections staffs training and communicating protocols, including in-service regulatory requirements.
Responsible for investigating any suspect products, and notifying FDA of outcome.
Serve as a liaison between union employees, Senior Management and across department levels and functions in order to enhance operational success and foster a positive and collaborative teamwork environment.
07/1996 to 02/2000
Supervised Planning Training and SecurityWalter Reed Army Medical Center － Washington , DC
Served as Walter Reed Army Medical Center Plans/Physical Security and Operational NCO, graduated Battle Staff Course, assisted in the development, coordination and execution of medical plans supporting four combat divisions and eight separate brigades.
Served as a standing member of the S-4, Corp Battle Management Center Crisis Action Team, prepared map overlays, submitted situational reports to the battle captain during war fighters and active set up of CORP emergency operation center (EOC).
Areas of emphasis: force protection and antiterrorism initiatives, OPLAN Annexes, joint task force exercises, emergency deployment reaction exercises, assistant information management officer, and tasking supervisor.
Key Achievements: Handle classified materials without a violation; Responsible for the initiation, processing, and management of over 2000 soldiers/civilian personnel security clearances, the physical security functions of one battalion and three company's; collect, analyze, and disseminated military intelligence reports for the commander and higher headquarters;.
Responsible for all matters relating to security clearances, classified documents, key control, physical security, time and attendance reports, various logistical, administrative duties, work schedules, evaluated duty performances;.
Served as Brigade equivalent planner and training coordinator for over 2000 soldiers/civilian personnel.
Develop and coordinated all training, training aids and training schedules, formulated, updated, and publish short/long range training plans.
Coordinated schools thru S-3 Director Plans and Training
Blanchfield Army Hospital
Blanchfield Army Hospital supports Soldiers and Healthy families through high quality and easily accessible health care.
07/1994 to 05/1996
Office SupervisorWinn Army Hospital － Ft. Stewart, GA
Managed a team of 38 paraprofessional staff members while maintaining a budget of $12.5 million in equipment and supplies in order to ensure the success of the Level two Emergency Room, Family Practice and Urology units.
Maintained daily schedules for all shifts in order to provide seamless care on a 24/7 basis.
Facilitated staff development, coaching and career planning for employees.
Authorized to hire new employees as well as completing employee terminations.
Ensured compliance with laws and compliance with policies and procedures in health care operation.
Performed monthly QA reviews for patient intake, registration and scheduling functions.
Provided excellent customer service in order to ensure all patients received the best care possible.
Coordinating and scheduling of appointments Family Practice and Urology Clinic.
Instruct patient's regarding patient rights, responsibility, and medical eligibility for care.
Excellent Customer Service
Other Professional Experience
Two (2) years' experience as a Combat Medical Technician in 32th Combat Support Hospital in Wiesbaden, Germany.
Responsibilities included administering emergency medical treatment to battlefield causalities, assisting with outpatient and patient care, interviewing patients and documenting their medical histories, administering patient triage first level care, preparing blood and urine samples for laboratory analysis, administering medications and shots, as well as preparing patients, the operating rooms, equipment and supplies for surgery.
Four (4) years' experience as an Emergency Medical Technician and Ambulance Driver with Hunter Army Airfield, Savannah, Georgia.
Responsibilities included responding to 911 calls as dispatched in service to the military community, performing medical and psychological assessments in order to quickly and appropriately treat patients, stabilizing patients in order to safely transport them to the hospital for advanced care, and providing detailed reports to the Nursing Supervisor for company records as well as the hospital for the patient's records.
Bachelor of Science: Human ResourcesUNIVERSITY OF MARYLAND UNIVERSITY COLLEGE － College Park, MD, USAHuman Resources
Associate of Arts: ManagementHopkinsville Community College － Hopkinsville, KY, USA
Zion Church, MD - Usher
Member of the Society of Human Resource Management
Administrative duties, Budgeting, Coaching, Contributed to development and implementation of local operating policies and procedures, Excellent Customer Service, Engaging Employees', Investigated error/accident, Responsible for ensuring bargain unit contract was maintain (grievances, recommended disciplinary action), minimize turnover, Project Lead, Quality Assurance, Scheduling, Training and Development, Teamwork.