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Field Interviewer Resume Example

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Rachel
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Professional Summary

Caring and skilled professional passionate about positively impacting programs and helping participants by providing expert support. Familiar with CASA and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Skills
  • Diagnostic interviewing
  • Participant screening
  • Customer service and assistance
  • Client Engagement
  • Relationship-Building
  • Multitasking abilities
  • Detail-oriented
  • Good listening skills
  • Compassion
  • Cultural awareness
  • Excellent work ethic
  • Interpersonal Communication
  • Energetic and driven
  • Customer focused-service
  • Strong communication and interpersonal skills.
  • Strong business acumen
  • Needs assessment
  • SalesForce
  • Staff education and training
  • Client needs assessments
  • Critical thinking
  • Training & Development
Education
Purdue UniversityCity, StateBachelor of Arts:Education
PathfindersCityIndiana License:Insurance
Work History
Company Name - Field Interviewer
City, State08/2020 - 11/2020
  • Recruited, screened and conducted interviews with participants to assess eligibility.
  • Coded data from participant interviews.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used coordination and planning skills to achieve results according to schedule.
Company Name - Home Health Care Consultant
City, State08/2019 - 06/2020
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
  • Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Educated patients on medicine and at-home healthcare tools.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Explained plans for treatment and payment options.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Worked closely with Operations Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Communicated regularly with clients to understand needs, evaluate current medical situations and adjust services as necessary.
  • Networked with business leaders and executives to identify clientele within local community.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Company Name - Director of Sales and Business Development
City, State10/2007 - 11/2018
  • Connected with prospects through multipronged approaches, including cold calling and local-area networking.
  • Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Investigated competitive landscape to maintain currency on market and anticipate negative business impacts.
  • Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Organized promotional events and interacted with community to increase sales volume.
  • Identified opportunities for growth within 28 county territory and collaborated with sales teams to reach sales goal.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
  • Owned all aspects of sales planning, development, and team and account management for Indiana territory.
  • Built relationships with customers and community to establish long-term business growth.
Company Name - Account Manager
City, State03/2003 - 10/2007
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Maintained book of business valued at $1.5 million.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Contacted customers and prospects to generate new business to achieve company goals.
  • Initiated sales strategies by recruiting new clients through approved methods.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Built business by hosting and attending events, launching special promotions and reaching out to local experts.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
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Resume Overview

School Attended

  • Purdue University
  • Pathfinders

Job Titles Held:

  • Field Interviewer
  • Home Health Care Consultant
  • Director of Sales and Business Development
  • Account Manager

Degrees

  • Bachelor of Arts : Education
    Indiana License : Insurance

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