Business development professional experienced in sales management, marketing, technical presentation creation and service training.
Areas of Expertise
Microsoft Office Suite and Visio
NADB Systems (SNAQS/SNAPI)
Business Objects, @venture, AIRES, IRES, IDARS, PAAS, CatRM
Certified Lean/Six Sigma Green Belt
SharePoint creation and maintenance
The Hartford Insurance GroupApril 2016 to CurrentField Execution Specialist Hartford, CT
delivering critical tools and support to the field staff within National Accounts' to facilitate writing
and retaining profitable business.
The Hartford Insurance GroupJuly 2014 to April 2016Business Performance Analyst Hartford, CT
presentation materials to be used by practice leaders in new and renewal
meetings by identifying and reviewing information on selected target companies,
relevant industry trends, client retention, and National Accounts internal
claim and loss information from multiple data sources and analyze trends
to inform renewal and new business opportunities.
- review target or client's loss history and execution against key
performance indicators, as well as, conduct comparison analysis for target
and existing accounts to assist practice leaders in recommending claim and
loss control resources.
The Hartford Insurance GroupJuly 2010 to July 2014Sr. Operations Quality Analyst - Specialty Commercial Hartford, CT
interim manager for MM/Specialty team - managing attendance, addressing
workload capacity, and aid in performance reviews. Lead on-boarding
process for Quality new hires.
and deliver training program for new hires in Quality and National
Accounts' Operations. Collaborate with Process Owner to update BI
Operations procedures, design Excel templates and training guides to aid
in processing work.
trend analysis and identify training needs on an individual and
countrywide basis through sample review, targeted reviews and focused
audits. Develop best practices within the organization, coach and mentor
maintain and update Quality playbooks to adjust to changing business
needs. Develop and maintain Quality Tool system for MM & Specialty
The Hartford Insurance GroupJuly 2008 to July 2010National Accounts- Account Representative Hartford, CT
new and renewal submissions for input and complete Workers' Compensation,
Auto and General Liability ratings, organize and evaluate loss runs, and manage
individual and team pre-sale service needs including creating and
maintaining client reports.
by management as a Subject Matter Expert for the CatRM system. Train
coworkers in and outside of department on CatRM best practices.
with Account Coordinator on how to complete bookings, filings and issue
policies. Cross-train with Construction department in rating and issuing
policies for Wrap-Ups.
The Hartford Insurance GroupJanuary 2006 to July 2008Auto Physical Claims Adjuster Farmington, CT
Manage individual and team casework, handle total loss settlements, schedule appraisals, determine liability, issue payments, and granted access to restricted claims.
Mentor and coach co-workers in controlling work-flow and task management.
Quinnipiac UniversityMay 2005Bachelor of Science: International BusinessHamden, CTGPA: Summa Cum LaudeInternational Business Summa Cum Laude
Franklin College SwitzerlandMay 2001Lugano, SwitzerlandGPA: GPA: 3.5/4.0GPA: 3.5/4.0
Beta Gamma Sigma 2005
*The Hartford's Professional Women's Network - Co-Lead Project Management 2010
*Lean/ Six Sigma Green Belt certification 2012
Installment Schedule (Green Belt) - Cross functional redesign of initial booking process focused on reducing errors with the installment schedule and streamlining the end to end process.
National Account Quality Program Re-design - Led redesign of National Accounts quality program, formally outlined the escalation process including; applying RAPID to provide role clarity, process mapping to identify areas of improvement, and cycle time analysis to determine efficiency of the process. Served as a Yellow Belt mentor during the project to assist co-worker in applying Lean/Six Sigma tools and provide guidance toward the goal of achieving her certification.
Quality Process Optimization Project (Green Belt Project) - One of three process engineers tasked with evaluating the Quality Function end-to-end with the objective of standardizing processes, streamlining the organizational structure and ultimately improving the customer experience across Wealth, Consumer and Commercial lines of business.
Commercial Operations Quality SharePoint - Build, design, and maintain SharePoint sites across all groups within segment. Provide training and coaching on how to utilize the features within the site.
Check the Checker - Develop, implement and maintain process for Specialty Quality Analysts to calibrate scoring methods and validate sample reviews.
SOX Compliance Reporting - Design, implement and train coworkers and segment managers on new process for reporting SOX defects and corrections to our partners in compliance.
Publication by the Journal of International Business - Cross-cultural research project conducted in the United States, France and Germany on the subject of Emotional Intelligence in the area of Human Resource Management.
AWARDS & RECOGNITION Distinguished Alumni Honoree - Quinnipiac University 2005 PWN Member of the Month 2011 Highlighted in the Enterprise Operations Career Portal - Represent the CEM&S team 2011 2012 Excellence Award - Enterprise Operations 2013 2014 Delivering the Difference Award - Commercial Market Operations 2014 Exceptional People Award - Nominee 2016