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Field Coordinator Resume Example

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FIELD COORDINATOR
Summary
Seasoned case management professional specializing in situational assessments, conflict resolution and effective communication.
Skills
  • Problem resolution ability
  • Patient/family focused
  • Attentive listener
  • Sensitive
  • Empathetic
  • Family maintenance
  • Committed to compliance reporting
  • Effective policy and program development
  • Positive reinforcement methods
  • Basic clerical knowledge
  • Behavior management techniques
  • CPS guidelines awareness
  • Emergency procedures
  • First aid certificate
  • Lesson plan development
  • Interpersonal communication
  • Interpersonal communication
  • Strong computer skills
  • Quick learner
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Strong communicator
  • Detail-oriented
  • Excellent interpersonal skills
  • Team player
  • Patient-centered care
  • Program development
  • Strategic planner
  • Natural leader
  • Culturally sensitive
  • Mobility assistance
  • Reliable and punctual
  • Excellent communication skills
  • Friendly
  • Approachable
  • Cheerful and energetic
  • Workshop leadership 
Experience
Field Coordinator11/2013 － 07/2017Ambercare Home Health Belen, USA, New Mexico
  •  Skill Highlights Proven patience and self-discipline Patient-oriented Confident public speaker Personal and professional integrity Conflict resolution Relationship and team building Effectively influences others Sound decision making Cultural awareness and sensitivity Staff training and development Critical thinking proficiency Performed routine monthly and quarterly home supervisory home visits for members receiving services from Personal Care Services program assigned to my caseload.
  • Documented any changes of the members care needs on a consistent basis whether in need of more care due to decline in health condition or less care due to improvement of health condition, increase or decrease of natural supports or change in living situation just to name a few.
  • Identified early risk factors within the members home or environment and provided education and resources to members in order to target the condition and manage it in an appropriate manner to best serve the members needs.
  • Completed new member admissions in a timely manner in order for the member to begin utilizing MCO approved services.
  • Collected vital information from whatever source was providing it to us when an incident occurred and disbursed that information via email in a timely manner to meet the 24 hour deadline required by the NM Medicaid program state regulations for incident reporting.
  • Served as liaison between management, clinical staff and the community.
  • Advocated for members and their personal representatives when other services were in need by helping the member in obtaining those services such as home health, PT, OT, DME or hospice care was needed within the perimeter of the Medicaid approved care and services available to them.
  • Implemented standards and methods to measure the effectiveness of agency activities.
  • Cooperated with other health related agencies and organizations in community activities.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations pertaining to the Personal Care Services program and enforced such regulations among caregivers and members.
  • Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
  • Established and maintained positive relationships with members, their personal representatives and/or family members, MCO Care Coordinators, government regulators, residents, other area health care providers, physicians and the community at large.
  • Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.
  • Reviewed and approved time cards for processing by payroll department.
  • Effectively served as an advisory resource by providing patient/family experience, support, expertise and knowledge pertaining to the services they were approved for.
  • Supplied members with resources for additional county provided bases services such as food pantry's, utility payment assistance, vouchers for wood during the winter months, home weatherization and various other community based services available to them.
  • Assisted in development in continuing education opportunities for all staff to increase knowledge and skills and arranged educational/training meetings .Analyzed facility activities and data to properly assess risk management and improve services.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Assisted other departments within my company when assistance was requested.
  • Traveled to many counties within the state to provide members receiving home based care through the Personal Care Services program with continued quality care when other office locations were short handed.
  • Provided support and assistance to the staffing coordinator in finding suitable placement of agency established caregivers into members home.
  • Filled in as a caregiver for members when the assistance was requested by management and/or the member receiving MCO approved personal care services.
  • Attended health fairs as a representative of Ambercare on a number of occasions to provide education to residents of the community about the services Ambercare offers.
  • Assisted in the office on an as needed basis when shorthanded as well as filling in for other field coordinators for other Ambercare offices when those offices were in need.
  • Attended bi-weekly or monthly staff meetings whether in person or via go-to meetings when required to do so.
  • Offered creative solutions to enhance the performance of staff to ensure continued quality of care.
  • Advised patients on community resources, made referrals and devised realistic treatment plans.
  • Assessed patient and delivered comprehensive case management services.
  • Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Presented case history material for review and discussion with other staff members.
  • Evaluated and addressed individual client needs and concerns.
  • Maintained a caseload of 120+ patients, working under strict deadlines.
  • Consulted with other professionals regarding the treatment of specific clients.
  • Educated residents and their families regarding other community resources.
  • Developed workable solutions for recurring problems for individuals and families.
  • Managed caseloads and acted as an advocate for client rights.
  • Maintained thorough case history records and wrote detailed reports.
  • Maintained and adhered to assigned dress code.
  • CPR/1st Aid Certified.
Behavioral Management Specialist06/2011 － 04/2012Team Builders Counseling CenterLos Lunas, New Mexico
  • Organized activities that developed children's physical, emotional and social growth.
  • Redirected children to encourage safe, positive behaviors.
  • Created daily lesson plans for activities.
  • Physically and verbally interacted with children throughout the day.
  • Monitored children's play activities to verify safety and wellness.
  • Continually encouraged children to be understanding and patient with others.
  • Coordinated field trips to local parks, fire stations and zoos.
  • Monitored educational progress by keeping detailed individual charts and files.
  • Openly exchanged ideas and materials with coworkers.
  • Gave individualized instruction.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Clearly communicated to children in developmentally appropriate way.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Supported children's emotional and social development with one-on-one attention.
  • Enforced disciplinary limits to create a structured environment conducive to learning.
  • Educated residents and their families regarding other community resources.
  • Consulted with other professionals regarding the treatment of specific clients.
  • Evaluated and addressed individual client needs and concerns.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Advised patients on community resources, made referrals and devised realistic treatment plans.
  • 8 years special-needs childcare experience.
  • CPR/1st Aid Certified.
Administrative Assistant08/2010 － 04/2011La Vida FelicidadLos Lunas, New Mexico
  • Answered and transferred phones to the appropriate staff member.
  • Assisted all staff with different clerical tasks they requested of me.
  • Different tasks include making copies, updating monthly training calendar, ordering supplies, verifying faxes and distributing them to the appropriate staff member.
  • Attended monthly staff meetings, typed meeting minutes up and added them to the internal company website for all employees to view.
  • Created ID badges for new employees.
  • Assembled chart packets for field therapists when admitting a new client.
  • Assisted with payroll when needed.
Child Care Provider/ Preschool Teacher08/2001 － 08/2010
  • In Home and Facility Care Provided year round in home care and facility based care to children of all ages from 6 weeks old to 12 years old.
  • Created age appropriate activities for children of different age groups.
  • Maintained classroom routine on a daily basis including circle time, leaning ABC's, numbers, colors, shapes, and songs.
  • Participated in family style dining with all age groups to ensure children still received at home feel and involvement although away from their natural family during those hours.
  • Reported incidents timely when they occurred.
  • Supervised children on field trips to the zoo, aquarium, park, pumpkin patch just to name a few.
  • Documented daily records of each individual child's activities for parents to know how their child's day went upon pick up of their child.
Education and Training
1999Diploma:Hollywood Beauty School - CosmetologyAlbuquerque, New Mexico, USACosmetology
Cosmetology training Certificate : Child Development:
1998Belen High School - General StudiesBelen, New Mexico , USA
Skills
Caregivers, charts, clerical, Conflict resolution, making copies, CPR, Critical thinking, client, decision making, email, Staff training, faxes, filling, government, home care, home health, hospice care, instruction, team building, lesson plans, materials, meetings, office, natural, payroll, pick, problem-solving, progress, public speaker, quality, QA, Quality Assurance, receiving, reporting, assess risk, safety, sound, staffing, structured, supervisory, phones, view, website, 
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Resume Overview

Companies Worked For:

  • Ambercare Home Health
  • Team Builders Counseling Center
  • La Vida Felicidad

School Attended

  • Hollywood Beauty School
  • Belen High School

Job Titles Held:

  • Field Coordinator
  • Behavioral Management Specialist
  • Administrative Assistant
  • Child Care Provider/ Preschool Teacher

Degrees

  • 1999 Diploma : Hollywood Beauty School - Cosmetology
    Cosmetology training Certificate : Child Development :
    1998 Belen High School - General Studies

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