Driven Professional seeking a challenging position where expertise in sales, mortgage consultation, communications, and customer service will prove instrumental to company success.
A results-oriented Professional with extensive experience in account management , underwriting audits, and document preparation. In-depth expertise work-flow management, client appointments, and personnel direction to achieve optimal performance. Proven ability to lead and motivate team members to ensure success; recognized as caring, reliable and a thorough professional. Recognized ability to express complex thoughts in creative and vibrant sales appointments; ensure key points are communicated clearly and effectively in both written and oral communications. Contributed proactive planning, developing, and implementing of sale campaigns and promotions to expend clientèle base.
Responsible for reviewing closed loans within the settlement date to ensure all documents meet RESPA requirements. Work with the processors, closers, title companies, and borrowers to clear all deficiencies within file and documents. Provide detailed explanations to Borrowers and Settlement Agents on violations that required revisions per RESPA guidelines. Input data to Operations Management Team by listing detailed descriptions of closed loans in company's business portal.
Consistently ensure that Attorneys, Paralegals, and Borrowers sent all legal documentation to Capmark. Successfully identify and analyze a wide variety of real estate document and consultant contracts. Efficiently audit underwriting and legal documentation to ensure deadlines and rating requirements. Assist management in special research projects.
Effectively provided quality customer service to all internal and external clients. Successfully handled and coordinated company work-flow between multiple service departments. Responsible for accepting, scheduling and prioritizing incoming financial documents ranging from $50- 100M.
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