I am a friendly and
hard working person. I am goal oriented and strive to succeed at all tasks at
hand. I learn easily and do not hesitate to ask questions when necessary. I
have dedication and passions for helping others which I feel are two of the
most important qualities to have to be successful. I always put forth my best
effort and strive to succeed in everything I do.
Critical thinker, client, customer services, Decision Making, Organizing, telephone, websites, Communications, Multitasking, Problem Solving, Research, Flexibility, Computer and Active Listening.
FCOI/ FCIP Subpoena Complaince04/2017 to CurrentJP Morgan ChaseTampa, FL
Working with Law Enforcements and completing the information in a timely manner.
FCOI Fraud Investigator and Credit Card12/2015 to 04/2017JP Morgan ChaseTampa, FL
Review and analyze social security fraud to determine fraud or misrepresentation.
The ability to use independent judgment to research a wide use of internal/ external database and website to determine social security fraud.
Prepare and document the review findings in a concise understandable manner.
Preparing Suspicious Activity Reports (SAR) when required.
Report findings to management.
Being responsible analyzing individuals cases for closures and referrals to other lines of business.
Work with Law enforcement as well as involving Forensics Analysis when needed.
Using highly sensitive and confidential information.
programs that were used Customer Assist, Halo, FCIP, Ivault, FileNet, OUI(Operational User Interface); C3-TSYS-Reflection Workspace; ATS- Credit Card Search Transactions-Authorization; Data Verify, Social Security Administration Website; LexisNexis, other External Search Website necessary to investigate fraud transactions and Excel.
Debit Card Fraud Prevention, Specialist 1&211/2012 to 12/2015JP Morgan ChaseColumbus, Ohio
Assisted customers with potential fraud related activity.
Reviewed customer accounts to detect potential fraud and prevent loss while navigating through multiples system as Customer Assist, Falcon, Taser, CMM as well as verified by Visa..
Corresponded with other Chase internal departments to assist internal employees.
Worked one on one using training material to coach upcoming specialist on DCFP metrics.
Researched and escalated tending fraudulent activity.
Senior Account Rep07/2011 to 11/2012Discover financial servicesNew Albany, Ohio
Key role is insure that customer understands that Discover
is a partner seeking an optimal solution.
Used Dialer and ICE Call Management System
Verified account information and used logic
from the information gathered to work toward the best solution for Discover and
Was responsible for learning skip tracing tools available to initiate card
member contacts, along with being able to ask open ending probing questions to
third parties, while having an awareness of legal and compliance rules
VOLUNTEER Experience Harborside Christian Church -Hospitality since 2016.
Breast cancer walks April 2002 through Current.
Five Keys Awards, Building Lasting relationships
AWARDS AND HONORS
Honor rolls September 2007- May 2009
Columbus State Community CollegeColumbus, Ohio
High School Diploma2009Fort Hayes Metropolitan Education CenterColumbus, Ohio